Medical Receptionist Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• Able to answer calls promptly and manage multiple phone lines.
• Able to communicate calmly with angry patients and diffuse tense situations.
• Able to coordinate patient care with providers and clinical staff.
• Valid driver’s license and reliable transportation required.
• Excellent written and verbal communication skills.
• Basic understanding of medical terminology.
• Basic understanding of patient charges and insurance information.

Nice To Haves

• Medical Assistant Certificate preferred.

Responsibilities

• Greet patients and visitors in person or by telephone, answer inquiries, and direct them as appropriate.
• Schedule appointments promptly while balancing patient satisfaction, provider time, and treatment-room use.
• Remind patients about upcoming appointments and help arrange testing for off-site services.
• Provide intake and new-patient forms, office policies, and legally required documents.
• Anticipate and respond to patient concerns, answer questions, and maintain the reception area.
• File and retrieve patient records to ensure treatment information is available.
• Obtain, record, and update patients’ personal, financial, and account information.
• Record and collect patient charges, manage credit extended to patients, and file, collect, and expedite third-party claims.
• Notify medical assistants and other clinical staff when important shipments, such as vaccines, arrive.
• Protect patient rights by maintaining confidentiality of personal and financial information.
• Follow office policies and procedures, report needed changes, and contribute to the team’s work.
• Maintain records, reports, and deadlines, and know how to operate office machines and equipment.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• 403(b) retirement plan
• Various voluntary benefit options