Medical Receptionist
PRM Management Company LLC•Nashville, IN
•$19 - $25
About The Position
The Medical Receptionist serves as the first point of contact for patients and visitors, providing an exceptional experience from check-in through check-out. This hybrid role combines front-desk responsibilities with light clinical support, using medical assistant skills to support clinical operations, patient flow, and care delivery.
Requirements
- High school diploma or equivalent.
- 1–2 years of experience in a medical office or healthcare setting.
- Excellent communication and customer-service skills.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Proficiency in EHR systems.
- Understanding of insurance basics, referrals, and HIPAA regulations.
- Professionalism and strong patient-service orientation.
- Reliability, punctuality, and ability to maintain composure under pressure.
- Attention to detail and accuracy in documentation.
- Team-oriented mindset and willingness to support administrative and clinical tasks.
- Adaptability and strong problem-solving skills.
Nice To Haves
- Certified Medical Assistant (CMA, RMA, CCMA, or equivalent) or prior medical assistant experience.
- Experience in a specialty practice or multi-provider clinic.
- Knowledge of clinical terminology and basic clinical workflows.
Responsibilities
- Greet and check in patients; verify demographics, insurance information, and required documentation.
- Manage a multi-line phone system and schedule, confirm, and reschedule appointments.
- Maintain an organized, professional, and welcoming reception area.
- Collect co-pays and outstanding balances, and prepare daily reconciliation logs.
- Manage referrals, medical records requests, and patient paperwork.
- Communicate scheduling changes, delays, and clinic updates to patients in a timely manner.
- Support provider schedules by ensuring accurate appointment types, visit lengths, and patient preparation.
- Handle incoming faxes, emails, and EHR messages promptly and accurately.
- Maintain confidentiality in accordance with HIPAA and company policies.
- Escort patients to exam rooms and obtain vital signs, medical history, medication lists, and allergies.
- Prepare exam rooms and ensure cleanliness, functionality, and adequate supplies.
- Assist providers with minor procedures, specimen collection, and basic clinical tasks as directed.
- Document patient intake accurately within the EHR.
- Clean and turn over exam rooms between patients.
- Report low supplies and assist with restocking.
- Follow infection control protocols and safety standards.
Benefits
- Health, vision, and dental benefits
- Paid holidays and PTO
- FSA
- High-income potential
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
