Bilingual Medical Receptionist

Momentum Spine and Joint•Dallas, TX

About The Position

Momentum Spine and Joint is seeking a full-time Bilingual Medical Receptionist to support its outpatient clinical network. The role combines patient reception and service, appointment coordination, clerical and records management, insurance and billing support, and administrative assistance to medical staff. The receptionist welcomes patients and visitors, responds to inquiries, and provides information about the organization and its departments while maintaining a professional and compassionate approach. The position requires protecting patient privacy and following company policies and HIPAA requirements. The role may require travel between facilities. Employment is contingent upon successfully completing a background check and drug screening. Compensation will be determined based on the applicant’s education, experience, knowledge, skills, and abilities, internal equity, and market data.

Requirements

High school diploma or GED.
One year of customer service experience.
Valid Texas Driver’s License.
Bilingual ability, as indicated by the position title.
Knowledge of administrative and clerical procedures, including word processing, managing files and records, and office procedures and terminology.
Knowledge of computers and relevant software applications.
Proficiency in Microsoft Office, including Outlook, Excel, and Word.
Strong attention to detail and thoroughness in completing work tasks.
Ability to maintain composure and control emotions in difficult or stressful situations.
Ability to adapt to change and variety in the workplace.
Ability to work independently with little or no supervision.
Ability to maintain organized systems that support timely patient flow.
Ability to multitask and stay task-oriented and organized.
Excellent, polished patient interaction skills and professional communication with patients.
Exceptional customer service and telephone etiquette.
Energy and desire to learn and develop new skills.
Ability to travel between facilities if necessary.

Responsibilities

Demonstrate customer service standards when interacting with patients and visitors, including greeting them, showing respect for diversity, and seeking opportunities to go above and beyond.
Greet arriving patients, provide information, and assist them with required forms and documentation.
Check patient forms for completeness and accuracy, enter demographic information into the EMR, and update patient records and database information.
Keep patient appointments moving on schedule and notify providers when patients arrive.
Answer telephones, respond to inquiries, transfer calls, and direct calls and messages to appropriate medical office staff.
Respond to requests for information, including sending faxes and emails.
Maintain patient accounts by obtaining, recording, and updating personal and financial information in eClinical; record and collect patient charges.
Call patients to remind them of appointments and keep patients’ families informed of patient status.
Schedule and reschedule appointments and update appointment calendars.
Create and label patient charts; manage filing and record-keeping activities.
Report statistics as required and coordinate incoming and outgoing mail.
Maintain stock of forms and office supplies and keep the reception area neat and clean.
Follow workplace safety rules, promptly report accidents, and correct minor safety hazards; communicate identified hazards to peers and management.
Use downtime efficiently, remain aware of teammates’ workloads, offer assistance, and respond positively to requests for help.
Protect patient and family privacy and maintain the confidentiality of records in accordance with policy, procedure, and HIPAA requirements.
Follow company standards of business conduct and perform other duties as assigned.