Bilingual Medical Receptionist

Momentum Spine and Joint•Dallas, TX

About The Position

Momentum Spine and Joint is seeking a full-time Bilingual Medical Receptionist for its outpatient clinical network serving the DFW metroplex. The role combines patient reception, appointment coordination, clerical work, insurance and billing support, and administrative assistance to medical staff. The receptionist greets patients and visitors, answers questions, provides information about the organization, and maintains a professional and welcoming environment. Employment is contingent upon successful completion of a background check and drug screening.

Requirements

High school diploma or GED.
One year of customer service experience.
Valid Texas driver's license.
Knowledge of administrative and clerical procedures, including word processing, file and record management, office procedures, and terminology.
Knowledge of computers and relevant software applications.
Proficiency in Microsoft Office, including Outlook, Excel, and Word.
Strong attention to detail and thoroughness.
Ability to maintain composure and control emotions in difficult situations; ability to handle criticism and high-stress situations calmly and effectively.
Flexibility and ability to adapt to change and variety in the workplace.
Ability to work independently with little or no supervision.
Ability to maintain effective, organized systems that support timely patient flow.
Ability to multitask and strong task-oriented organizational skills.
Professional patient communication and polished patient-interaction skills.
Exceptional customer service and telephone etiquette.
Energy and willingness to learn and develop new skills.
Ability to travel between facilities if necessary.

Responsibilities

Demonstrate customer service standards, including welcoming patients and visitors, honoring diversity, and providing attentive assistance.
Greet arriving patients and provide appropriate information.
Help patients complete forms and documentation; verify forms and record demographic information in the EMR system.
Update patient information in databases and maintain patient accounts in e-clinical.
Keep appointments on schedule by notifying providers when patients arrive and coordinating patient flow.
Answer telephone inquiries, transfer calls, and direct messages to appropriate medical office staff.
Respond to requests for information, including sending faxes and emails.
Record and update financial information, and record and collect patient charges.
Call patients with appointment reminders; schedule and reschedule appointments; update appointment calendars.
Keep patients' families informed of patient status.
Create and label patient charts; manage filing and record-keeping activities; report statistics as required.
Coordinate incoming and outgoing mail and maintain stocks of forms and office supplies.
Keep the reception area neat, clean, and well maintained.
Follow workplace safety rules, promptly report accidents, correct minor hazards, and communicate identified hazards to peers and management.
Use downtime efficiently, remain aware of team workload, offer assistance, and respond positively to requests for help.
Protect patient and family privacy and maintain the confidentiality of patient records in accordance with policy, procedure, and HIPAA requirements.
Adhere to company standards of business conduct.
Perform other duties as assigned.