Bilingual Medical Receptionist - Float

Palm Medical Centers•Hollywood, FL

3d•$17 - $19•Onsite

About The Position

The Bilingual Medical Receptionist (Customer Service Specialist) is the first point of contact for patients and other patrons at Palm Medical Centers. This full-time floater role supports patient check-in and check-out, phone handling, appointment scheduling, insurance verification, and clerical duties. The position is in person and may require commuting to other centers, including Tamarac and Hollywood, as needed. The schedule is an eight-hour day shift, Monday through Friday. The stated pay is $17.00–$19.00 per hour, negotiable based on experience. The role requires bilingual English/Spanish communication and at least one year of experience in a medical front desk or receptionist capacity, along with eCW experience. Physical demands include prolonged sitting and computer use, possible prolonged standing, walking, and bending, and occasionally moving or lifting up to 20 pounds. Palm Medical Centers states that it is an equal opportunity employer committed to workplace diversity and inclusion, and that hiring decisions are based on qualifications, merit, and business needs.

Requirements

High school diploma or equivalent.
At least one year of work experience in a medical front desk or receptionist capacity.
Bilingual English/Spanish skills.
eCW experience.
Exceptional customer service and phone etiquette.
Ability to use computers to enter information.
Excellent written and verbal communication skills.
Attention to detail.
Ability to connect with patients and make them feel comfortable.
Patience and presence of mind.

Responsibilities

Deliver excellent patient service.
Answer telephone calls promptly, direct calls appropriately, retrieve phone messages, and transfer calls as necessary.
Verify patient insurance.
Retrieve correspondence from all mailboxes and distribute it appropriately.
Prioritize the centers' business needs and assist other areas as needed.
Schedule appointments, check patients in and out, and obtain accurate patient information.
Greet patients and visitors courteously and professionally.
Notify appropriate personnel when visitors arrive and direct visitors to the correct area.
Perform clerical functions.
Maintain and update the center's employee directory.
Notify the transportation dispatcher when patients are ready for pickup.
Maintain professional conduct and appearance.
Keep waiting and reception areas clean and tidy.
Commute to other centers when needed.
Perform other duties as assigned.