Bilingual Medical Receptionist - Float

Palm Medical Centers • Hialeah, FL

1d • $17 - $19 • Onsite

About The Position

The Bilingual Medical Receptionist (Customer Service Specialist) is the first point of contact for patients and visitors at the medical centers. The role supports patient check-in and check-out, phone handling, appointment scheduling, insurance verification, and clerical operations. The position is a full-time floater based in person, with travel to other centers as needed, including Tamarac and Hollywood.

Requirements

• High school diploma or equivalent.
• At least one year of work experience in a medical front desk or receptionist capacity.
• Bilingual in English and Spanish.
• Experience with eCW is required.
• Exceptional customer service and phone etiquette.
• Ability to use computers to enter information.
• Excellent written and verbal communication skills.
• Attention to detail.
• Ability to connect with patients and help them feel comfortable.
• Patience and presence of mind.
• Ability to sit for prolonged periods and work on a computer; may also need to stand, walk, and bend for prolonged periods.
• Ability to move or lift up to 20 pounds at times.

Responsibilities

• Deliver excellent patient service.
• Answer telephone calls promptly, direct calls, retrieve messages, and transfer calls as necessary.
• Verify patient insurance.
• Retrieve correspondence from all mailboxes and distribute it appropriately.
• Prioritize the centers’ business needs and assist other areas as needed.
• Schedule appointments, check patients in and out, and obtain accurate patient information.
• Greet patients and visitors courteously and professionally.
• Notify appropriate personnel when visitors arrive and direct visitors to the correct area.
• Perform clerical functions.
• Maintain and update the center’s employee directory.
• Notify the transportation dispatcher when patients are ready for pick up.
• Maintain professional conduct and appearance.
• Keep waiting and reception areas clean and tidy.
• Commute to other centers when needed.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Employee assistance program
• Flexible spending account
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED