Bilingual Medical Receptionist | Remote

Carenet Health•,

3d•Remote

About The Position

Carenet Health is hiring a remote Bilingual Medical Receptionist to support patients and coordinate front-office services. The role involves interacting with patients, patient representatives, providers, pharmacies, clients, and third-party vendors while delivering empathetic, patient-focused customer service. The listed wage is $17.50 per hour. The position is scheduled to start on 11/19/2026. Carenet Health is not authorized to hire in AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico. The receptionist will handle high-volume inbound calls, appointment scheduling and transportation coordination, patient inquiries, clinic information, and insurance verification. They will also enter information accurately into Carenet and electronic medical records databases and communicate with patients, clients, teammates, peers, and leadership. Carenet describes its workplace as collaborative and focused on growth, trust, opportunity, accountability, and delivering positive healthcare experiences.

Requirements

High school diploma or GED.
Healthcare experience, including experience scheduling appointments and using EMR/EHR databases, such as in a medical assistant or medical front-office role.
Strong computer skills, including data entry, screen navigation, and keyboarding, with experience using an EMR or EHR system.
Experience with Microsoft Outlook and Word.
Excellent oral and written communication skills.
Demonstrated caring, empathy, and compassion.
Bilingual in English and Spanish.
Able to provide two monitors, with at least one monitor measuring 22 inches.

Responsibilities

Answer a high volume of inbound calls, transfer and direct calls, and provide exceptional customer service by telephone.
Coordinate front-office patient needs in a timely manner, including appointment scheduling and transportation coordination.
Communicate clearly and effectively, orally and in writing, with patients, clients, team members, peers, and leadership.
Accurately enter data into Carenet and electronic medical records databases.
Answer inquiries from patients, customers, and third-party vendors, and provide clinic directions and hours of operation.
Contact health plans and verify patient insurance information.