Medical Receptionist - Urology - West Hartford

Trinity Health•West Hartford, CT

9d•$18 - $24•Onsite

About The Position

The Medical Receptionist works in the Urology Practice in West Hartford and serves as a first point of contact for patients, creating a welcoming environment in person and over the phone. The role supports the patient and provider experience by managing appointment scheduling, patient registration, insurance verification, collecting copays and payments, coordinating pre-authorizations and referrals, and preparing charts. It requires courteous, professional communication and attention to detail to help the practice run efficiently.

Requirements

High school diploma or equivalent.
Excellent keyboard skills.
Proficiency in a Windows-based computer environment and Microsoft Office products.
Accuracy and dependability.

Nice To Haves

Experience in a medical office or billing department.
Knowledge of patient billing and medical terminology.
Spanish bilingual skills.

Responsibilities

Greet and communicate with patients by phone or in person in a courteous and professional manner, identifying themselves and their department.
Answer telephone calls promptly and professionally, using appropriate scripting.
Route calls to the appropriate staff member or provider in a timely manner.
Schedule patient appointments according to department protocols to maximize provider productivity.
Manage patient registration and verify insurance.
Collect copays and payments at the time of service.
Coordinate pre-authorizations and referrals.
Help prepare charts for patient visits.