Medical Front Desk Receptionist - Urology

OneOncology • New York, NY

5d • Onsite

About The Position

New York Health (NYH) is hiring a Medical Front Desk Receptionist for its Urology organization in Brooklyn, New York. The role supports daily office operations and patient flow, providing a welcoming and professional reception experience while helping patients with appointments, forms, records, and other needs. The receptionist works with the care team, including a nurse, and follows office procedures and HIPAA confidentiality guidelines.

The schedule is Monday through Friday, with an 8.5-hour shift scheduled between 7:30 a.m. and 5:30 p.m.

Requirements

• High school diploma.
• At least 2 years of patient-facing reception experience.
• Excellent oral and written communication skills.
• Ability to accept direction and work within a team.
• Strong customer service skills.

Nice To Haves

• Bachelor’s degree preferred.
• Russian-speaking preferred.
• One year of EMR experience preferred.

Responsibilities

• Perform the daily opening and closing procedures of the office.
• Greet patients and visitors in a pleasant, professional manner.
• Help comfort patients and maintain the reception area.
• Answer telephone calls, respond to inquiries, resolve issues, and schedule patient appointments.
• Collect copayments and balance the office’s finances daily.
• Assist patients in completing required forms and documentation.
• Build and maintain patient records using the practice EMR system.
• Build, monitor, and maintain physician schedules according to suggested scheduling rubrics.
• Assist with daily distribution of quality assurance surveys and prevention screenings.
• Monitor and respond to incoming Care Team inbox messages in collaboration with a nurse.
• Review daily visit lists to ensure patients who require appointments are scheduled appropriately.
• Protect patient privacy by following HIPAA confidentiality guidelines.
• Support the team by transitioning into other related daily roles as needed.
• Maintain daily office operations in accordance with standard policies and procedures.
• Perform assigned tasks for special projects.

Benefits

• Health insurance beginning on day one.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short- and long-term disability coverage.
• 401(k) plan.
• Generous paid time off.
• Eight paid holidays, including two floating holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED