Medical Front Desk Receptionist - Urology

New York Health • Brooklyn, NY

3d • Onsite

About The Position

New York Health is seeking a Medical Front Desk Receptionist for its Urology organization in Brooklyn, NY. The receptionist supports daily office operations and patient service, including welcoming patients and visitors, handling calls and appointments, maintaining patient records in the practice EMR system, and supporting physician scheduling. The role also involves collecting copayments, assisting with patient forms, monitoring care-team messages and visit lists, and protecting patient privacy under HIPAA guidelines.

The schedule is Monday through Friday, with an 8.5-hour shift scheduled between 7:30 a.m. and 5:30 p.m. The starting pay is $24 per hour. New York Health describes its approach as holistic and integrated, with multidisciplinary teams providing comprehensive, personalized care.

Requirements

• High school diploma.
• At least 2 years of patient-facing reception experience.
• Excellent oral and written communication skills.
• Ability to accept direction and work within a team concept.
• Strong customer service skills.

Nice To Haves

• Bachelor’s degree preferred.
• Russian-speaking preferred.
• One year of EMR experience preferred.

Responsibilities

• Perform daily office opening and closing procedures.
• Greet patients and visitors pleasantly and professionally, help comfort patients, and maintain the reception area.
• Answer telephones, respond to inquiries, resolve issues, and schedule patient appointments.
• Collect copayments and balance the office’s daily finances.
• Help patients complete required forms and documentation.
• Build and maintain patient records using the practice EMR system.
• Build, monitor, and maintain physician schedules according to suggested scheduling rubrics.
• Assist with daily distribution of quality assurance surveys and prevention screenings.
• Monitor and respond to incoming Care Team inbox messages in collaboration with a nurse.
• Monitor daily visit lists to ensure patients requiring appointments are scheduled appropriately.
• Protect patient privacy by following HIPAA confidentiality guidelines.
• Support the team by transitioning into other related daily roles as needed.
• Maintain daily office operations by following standard policies and procedures.
• Perform assigned tasks for special projects.

Benefits

• Health insurance beginning on day one.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short-term and long-term disability coverage.
• 401(k) plan.
• Generous paid time off.
• Eight paid holidays, including two floating holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED