Medical Receptionist - Urology - West Hartford

Trinity Health•West Hartford, CT

About The Position

The Medical Receptionist, also referred to in the posting as a Business Services Representative, supports the Urology Practice in West Hartford and serves as a first point of contact for patients. The role creates a welcoming environment by greeting patients in person and assisting them by phone. Duties include managing appointments, patient registration, insurance verification, and collecting copays and payments at the time of service. The position also coordinates pre-authorizations and referrals and helps prepare patient charts to support efficient visits and providers delivering compassionate, high-quality care.

Requirements

High school diploma or equivalent.
Excellent keyboard skills.
Proficiency in a Windows-based computer environment and Microsoft Office products.
Accuracy and dependability.

Nice To Haves

Experience in a medical office or billing department.
Knowledge of patient billing and medical terminology.
Bilingual Spanish-speaking ability.

Responsibilities

Greet and communicate with patients by phone or in person in a courteous and professional manner, identifying themselves and their department.
Answer telephone calls promptly and professionally using appropriate scripting.
Process calls and transfer patients to the appropriate staff member or provider in a timely manner.
Schedule patient appointments according to department protocols to maximize provider productivity.
Manage patient registration and verify insurance.
Collect copays and payments at the time of service.
Coordinate pre-authorizations and referrals.
Help prepare patient charts for visits.