Medical Receptionist Jobs

About The Position

Requirements

• Proficient computer skills.
• Able to lift up to 50 pounds.
• Able to use active listening skills.
• Able to work as part of a team.
• Flexible and adaptable.

Responsibilities

• Lead guest registration, benefits verification, checkout, and end-of-day closing procedures.
• Collect guest payments at the time of service.
• Welcome guests and maintain a courteous, attentive, and professional manner while leading hospitality efforts.
• Maintain guest confidentiality, secure protected health information, and comply with HIPAA regulations.
• Follow customer service protocols and ensure guests’ questions are answered and checkout is complete.
• Handle office duties, including distributing mail, maintaining the change till, replenishing lobby refreshments, and other assigned duties.
• Facilitate guest flow by notifying providers and team members of arrivals, monitoring delays, and communicating updates.
• Assist new guests, update existing guest demographics, collect personal and financial information, and gather payments.
• Answer phones, return calls, and schedule appointments professionally and promptly according to clinic protocols.
• Verify guest benefits and obtain test precertifications or authorizations when necessary.
• Open and close the clinic and keep the lobby clean and organized throughout the day.
• Assist guests as needed.