Medical Receptionist

Gwinnett Pulmonary Group, PC•Lawrenceville, GA

7h•$15 - $17

About The Position

The Medical Receptionist at Gwinnett Pulmonary & Sleep is the first point of contact for patients and helps ensure the smooth operation of the front office. The role includes greeting patients, managing appointments and phone calls, and carrying out administrative duties. The Medical Receptionist is expected to handle patient interactions professionally and efficiently, supporting a positive patient experience and the practice’s overall operations.

Requirements

High school diploma or equivalent.
A minimum of 1–3 years of experience in a medical office or healthcare setting.
Strong organizational and multitasking abilities, with a focus on accuracy and efficiency in a busy environment.
Excellent communication and interpersonal skills and a friendly, professional demeanor.
Proficiency with electronic medical records (EMR) systems, scheduling software, and basic office equipment.
Commitment to patient-centered service and a positive patient experience.
Ability to communicate clearly and effectively in person and over the phone.
Ability to manage multiple tasks, appointments, and patient interactions efficiently.
Willingness to collaborate with colleagues and contribute to a supportive work environment.
Understanding of patient privacy and ability to handle sensitive information discreetly.

Nice To Haves

Associate degree in a related field.
Knowledge of medical terminology and insurance processes.

Responsibilities

Greet patients as they arrive and help them feel welcome and comfortable.
Check patients in, verify insurance information, collect required documentation, and provide necessary forms or information.
Schedule appointments, confirm upcoming visits, follow up on scheduling changes or cancellations, and coordinate appointment times with clinical staff.
Answer incoming calls, address inquiries, schedule appointments, route calls to appropriate staff, and return voicemail messages promptly.
Communicate with patients, staff, and external providers to support coordination of care.
Update patient information in the electronic medical records system and file paperwork as needed.
Process patient payments, issue receipts, and respond to billing inquiries.
Keep the front office clean and organized and ensure supplies are stocked.
Assist with patient check-out, schedule follow-up appointments, and provide instructions or documentation.
Collect copayments and outstanding balances and accurately record transactions.
Provide information about prescriptions, referrals, and other post-appointment needs.
Follow HIPAA and other relevant regulations, protect patient privacy, and comply with office policies and procedures.
Participate in training and team meetings and contribute to discussions about improving patient care and office efficiency.
Collaborate with front office staff, clinical staff, and management, and provide support during busy periods, including tasks beyond the typical scope of the role.