Medical Receptionist

FLORIDA PHYSICIAN SPECIALISTS LLC•Jacksonville, AR

22d

About The Position

Florida Physician Specialists has an immediate opening for a Front Desk Receptionist at Kasraeian Urology. The position supports an efficient, presentable, and welcoming patient environment by greeting patients in person and by phone, checking patients in and out, collecting and confirming information, printing forms, confirming referrals, answering questions, and handling other front desk tasks. The role requires maintaining strict patient confidentiality and following HIPAA guidelines.

Requirements

Ability to consistently deliver excellent customer service with a patient-care focus.
Excellent verbal and written communication skills.
Energetic, enthusiastic, and generally cheerful disposition.
Ability to handle sensitive and confidential information.
Computer proficiency.
High school diploma or equivalent.

Nice To Haves

Prior customer service experience in a healthcare setting.
Prior front desk experience in a medical office setting.

Responsibilities

Promptly greet patients at the front desk and on the phone and offer assistance.
Represent the practice with a positive and helpful disposition.
Collect patient personal data and insurance information.
Confirm returning patients’ information on file and update it when necessary.
Keep the waiting area and lobby tidy and presentable.
Assist patients, drug representatives, and visitors, and prevent unauthorized entry into the back office.
Maintain basic office supplies to support front desk efficiency.
Answer questions and provide information as requested.
Direct calls to other departments and relay necessary messages to staff.
Maintain strict patient confidentiality and adhere to HIPAA guidelines.
Check patients in and out, print forms, and confirm referrals.