Medical Receptionist

Pediatric Associates Family of Companies•Wellington, FL

About The Position

Pediatric Associates is seeking a Medical Receptionist to serve patients and visitors at its Wellington location. The role welcomes patients, completes and updates required information, collects payments, provides requested information, and discharges patients after appointments with pertinent information and follow-up appointments. The position is patient-facing and may rotate between office and remote/telework. Travel to other office locations may be needed, with reimbursement according to company policy; designated float staff may be assigned to multiple locations. The schedule is Monday through Friday, 7:45 a.m. to 11:45 a.m., and every other Saturday, 7:30 a.m. to 12:00 p.m. The receptionist checks patients in and out, verifies insurance, posts charges and payments, manages documents and mail, and maintains clean work areas. The role also requires participation in staff and educational meetings and adherence to information-security policies and regulations protecting sensitive information, including ePHI and PHI.

Requirements

An active and valid driver’s license upon hire and throughout employment.
Ability to learn and follow Pediatric Associates procedures, policies, and protocols.
Proficient grammar, spelling, and verbal communication skills for written and spoken communication with patients, providers, and staff.
Ability to read, comprehend, and follow oral and written instructions.
Ability to interact effectively, support staff, and maintain professional working relationships.
Excellent customer service and a professional, friendly manner when greeting patients and visitors.
Professional phone skills and etiquette; ability to speak clearly and concisely.
Good judgment and ability to maintain patient confidentiality.
Ability to file alphabetically and numerically.
Experience using a computer system, scanner, printer, and fax.
Ability to wear personal protective equipment (PPE).

Nice To Haves

At least one year of experience in a medical office setting is preferred.
Knowledge of computers and medical terminology is desired.

Responsibilities

Greet patients and visitors in a friendly, professional manner.
Check in patients by updating demographics, insurance information, primary care provider (PCP), and pharmacy; collecting co-pays and balances; and providing consents and health questionnaires for completion.
Check out patients, collect additional balances, and provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
Verify patient insurance through Batch Eligibility or on demand, and contact patients when insurance is inactive or their PCP is not appropriate.
Post patient charges and payments and complete charge and payment reconciliation.
Scan and upload documents through the Document Management system.
Sort and deliver mail and documents received by courier.
Maintain a clean work area and patient waiting area.
Participate in staff and educational meetings.
Protect sensitive information, including ePHI and PHI, in accordance with organizational policies and applicable regulations.