Medical Receptionist

Trinity Health•Washington, IA

7d•$18 - $24

About The Position

Trinity Health Of New England Medical Group is seeking a Medical Receptionist / Business Services Representative to join its Cardiology team in Waterbury. The Business Services Representative supports patient flow by carrying out administrative and business functions, including greeting patients, answering phones, scheduling appointments, registering patients, verifying insurance, collecting copayments and other point-of-service payments, obtaining pre-certifications and prior authorizations, coordinating referrals, preparing charts, managing incoming and outgoing faxes, and providing clerical support to providers and staff. The role involves communicating with patients in person and by phone, directing calls to the appropriate staff member or provider, and scheduling appointments according to department protocols to support provider productivity. The position is full-time on the day shift; hours may vary.

Requirements

High school diploma or equivalent.
Excellent keyboard skills.
Proficiency in a Windows-based computer environment and Microsoft Office products.
Accuracy and dependability.

Nice To Haves

Experience in a medical office or billing department.
Knowledge of patient billing and medical terminology.

Responsibilities

Greet and communicate with patients by phone or in person in a courteous and professional manner, identifying oneself and the department.
Answer telephone calls promptly and professionally using appropriate scripting.
Transfer calls to the appropriate staff member or provider in a timely manner.
Schedule patient appointments according to department protocols to maximize provider productivity.
Perform patient registration and insurance verification.
Collect copayments and other point-of-service payments.
Handle pre-certifications, prior authorizations, and referrals.
Prepare charts and manage incoming and outgoing faxes.
Provide clerical support to providers and staff.