Medical Receptionist

Saint James Health•Newark, NJ

About The Position

The Medical Receptionist creates a welcoming and professional environment while managing front desk operations to support efficient patient flow and positive patient experiences. The role supports Saint James Health’s mission of improving access to quality care and promoting the health and wellness of the communities it serves. It requires strong customer service and communication skills, cultural sensitivity, confidentiality, and professionalism in a fast-paced healthcare setting. The position handles patient check-in and check-out, registration and record updates, appointment scheduling, calls and inquiries, fee collection, and completion of intake documentation. The Medical Receptionist also collaborates with clinical staff, care coordinators, and management to support patient care, coordination, outreach, and follow-up needs.

Requirements

Two years of front office experience.
High school diploma or equivalent.
Strong communication skills.
Ability to work in a fast-paced environment.

Nice To Haves

One year of customer service experience.
One year of computer skills experience.
Bilingual in Spanish or Portuguese.

Responsibilities

Greet patients and visitors warmly and provide a professional first impression during patient check-in and check-out.
Verify patient identity, demographic information, insurance coverage, and eligibility for sliding fee discounts or grant-funded programs.
Register new patients and update returning patient records in the Electronic Health Record (EHR) system.
Schedule, confirm, and reschedule appointments according to clinic protocols to support efficient patient flow.
Answer incoming calls, route messages appropriately, and respond to patient inquiries courteously and promptly.
Collect copayments, balances, and other fees; issue receipts and maintain accurate financial records.
Ensure patient intake forms, consent forms, and required documentation are complete and accurate before visits.
Maintain confidentiality and comply with HIPAA regulations and Saint James Health policies.
Collaborate with clinical staff, care coordinators, and management to support patient care and follow-up needs.
Assist with reminder calls, follow-up appointments, and patient education materials to support care coordination and outreach.
Assist with verifying insurance authorizations and referrals as needed.
Keep the front desk organized, clean, and appropriate for a professional healthcare setting.
Participate in staff meetings, trainings, and quality improvement initiatives aligned with Saint James Health standards.
Promptly report patient or operational concerns to the Front Office Supervisor or appropriate management staff.
Perform other related duties as assigned to support Saint James Health’s mission and daily operations.