Medical Receptionist

Tru Medical Management • Brooklyn New York, NY

21h • Onsite

About The Position

Tru Medical is hiring a Medical Receptionist for its adult primary care practice serving East Williamsburg and Clinton Hill in Brooklyn. This front desk position is the first point of contact for patients and focuses on providing a respectful, helpful, patient-centered experience. Many patients speak Spanish, and the role requires fluent Spanish and English, with Spanish described as preferred in the posting.

The receptionist greets patients by name, checks them in and out, schedules appointments, assists with referrals, answers calls routed from the call center, verifies insurance, handles documents, and maintains accurate charts. The role has no clinical duties. The work schedule is Monday through Friday, 9 a.m. to 5 p.m., with rotating Saturdays when needed; there are no nights or Sundays. The position is full-time and pays $21–$24 per hour, based on experience.

Tru Medical describes its workplace as a small, growing team guided by trust, respect, and understanding. Employees are expected to communicate clearly, remain professional when patients are frustrated, seek help when needed, take initiative during downtime, and collaborate with teammates. The practice offers paid training on eClinicalWorks and describes a career path from Receptionist to Lead Receptionist to Patient Access or office management. Applicants who advance in the hiring process will be invited by text to schedule a 15-minute phone call in English and Spanish, followed by an in-person interview.

Requirements

• Fluent Spanish and English; Spanish is described as preferred in the posting.
• At least 1 year of front desk experience, ideally in a medical office.
• High school diploma or equivalent.

Nice To Haves

• eClinicalWorks experience; training is provided.

Responsibilities

• Greet every patient by name and check patients in and out.
• Schedule appointments and help patients with referrals.
• Answer calls routed from the call center and repeat back what the patient needs before acting.
• Verify insurance.
• Scan and fax documents and keep patient charts accurate.
• Stay calm and helpful when a patient is frustrated, and involve a teammate or manager when doing so may lead to a better result.
• Between patients, ask the team what you can take off their plate.

Benefits

• Paid time off, including paid sick time and paid holidays.
• 401(k).
• Paid training on eClinicalWorks.
• Opportunity for advancement, with a path from Receptionist to Lead Receptionist to Patient Access or office management.
• A team that answers when employees ask for help.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED