Medical Receptionist

Trinity Health•Canton, MI

About The Position

Trinity Health Of New England Medical Group is seeking a Medical Receptionist / Business Services Representative to join its Primary Care team in Canton. The role supports patient flow by performing business and clerical functions, including greeting patients, answering phones, scheduling appointments, registering patients, verifying insurance, collecting copays and other point-of-service payments, coordinating pre-certifications, prior authorizations and referrals, preparing charts, managing incoming and outgoing faxes, and supporting providers and staff.

Requirements

High school diploma or equivalent.
Excellent keyboard skills.
Proficiency in a Windows-based computer environment and Microsoft Office products.
Accuracy and dependability.

Nice To Haves

Experience in a medical office or billing department.
Knowledge of patient billing and medical terminology.

Responsibilities

Greet and communicate with patients in person and by phone in a courteous, professional manner, identifying oneself and the department.
Answer telephone calls promptly and professionally using appropriate scripting.
Route calls to the appropriate staff member or provider in a timely manner.
Schedule patient appointments according to department protocols to maximize provider productivity.
Perform patient registration and insurance verification.
Collect copays and other point-of-service payments.
Coordinate pre-certifications, prior authorizations, and referrals.
Prepare charts and manage incoming and outgoing faxes.
Provide clerical support to providers and staff.