Medical Receptionist
About The Position
ProHealth Physicians, part of the Optum family of businesses, is seeking a friendly, patient-focused, and detail-oriented Medical Receptionist to support its care team and patients. The role involves greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments, maintaining demographic information, and using the electronic health record (EHR) in accordance with company policies and standard workflows. The receptionist may be asked to provide coverage at local practices in the region as business needs arise. This is a full-time, 40-hour-per-week position. The schedule is Monday through Friday, with an eight-hour shift scheduled between 7:30 a.m. and 5:00 p.m.; the manager will determine the specific schedule upon hire. The location is 100 Reserve Rd., Danbury, Connecticut.
Requirements
- High school diploma or GED.
- At least 1 year of receptionist or customer service experience.
- Intermediate computer proficiency with Microsoft Office.
Nice To Haves
- Experience working in a primary care setting.
- Experience working with EPIC.
Responsibilities
- Conduct patient check-in and check-out.
- Answer incoming calls and document details of patient inquiries in the EHR.
- Contact patients who need appointments or service follow-up.
- Schedule appointments using standard scheduling protocols.
- Manage administrative in-basket pools and work queues.
- Scan documents into the EHR according to standard protocols.
- Balance payments and prepare deposits.
- Protect patient rights by maintaining confidentiality of medical, personal, and financial information.
- Provide coverage at other ProHealth locations on an ad hoc basis.
- Perform other duties as assigned.
Benefits
- Paid time off accrued beginning with the first pay period.
- Eight paid holidays.
- Medical plan options.
- Health Spending Account or Health Savings Account participation.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term disability coverage.
- Long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
