Medical Receptionist

ConvenientMD • Saugus, MA

13d • $20 - $25

About The Position

ConvenientMD is hiring a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, the receptionist greets visitors, completes patient registration, updates patient records, collects payments, and helps ensure patients are seen in a timely manner, whether they have a reservation or are walk-ins. The role is suited to someone interested in customer service or beginning a career in the medical field.

The position supports patient interactions, payment collection, clinic coordination, front desk operations, and use of ConvenientMD technology and services. The receptionist helps maintain efficient patient flow and a welcoming, organized clinic environment while following clinic policies and protocols, including those established by occupational health partners.

The role requires 12-hour shifts, with the stated schedule depending on whether the position is full-time, part-time, or per diem. Flexibility to work nights, weekends, and holidays is required. When needed, the employee must be able to work at a minimum of three other ConvenientMD locations within an hour's travel distance from the primary clinic and travel to training shifts within an hour's commute.

Requirements

• High school diploma or GED.
• Ability to work 12-hour shifts.
• For a full-time schedule, ability to work three 12-hour shifts per week, including at least four Saturday or Sunday shifts per month.
• Flexibility to work nights, weekends, and holidays.
• When needed, ability to work at a minimum of three other ConvenientMD locations within a one-hour travel distance from the primary clinic.
• Ability to travel to training shifts outside the primary clinic within a one-hour commute.
• Proactive and confident written and verbal communication, including raising concerns and communicating directly and professionally with colleagues and patients.
• Strong attention to detail and organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, authentic, patient-focused approach and ability to support a sense of belonging.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate as part of a team and work independently with initiative and enthusiasm.
• Strong analytical and problem-solving skills, including ability to comprehend, interpret, and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and related programs for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Greet patients and visitors in a welcoming and professional manner and assist with inquiries in person and over the phone.
• Register patients efficiently and complete required forms with accurate information.
• Update new and existing patient records.
• Respond to insurance and billing inquiries and provide clear information to patients.
• Assist ill or distressed patients as necessary using available resources.
• Collect payments, insurance co-pays, and prescription charges in accordance with clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely patient payments.
• Collaborate with the healthcare team to support smooth patient flow and efficient clinic operations.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Assist with scheduling specialist referrals for patient follow-up as needed.
• Follow established protocols, including those of occupational health partners, while working across multiple software systems.
• Answer and direct phone calls professionally and promptly.
• Maintain an organized and tidy reception area.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Learn the scope and costs of ConvenientMD services.
• Use software systems for reservation scheduling and electronic medical records.

Benefits

• Collaborative team environment that encourages professional growth.
• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED