Medical Receptionist

Health Partners of Western Ohio • Toledo, OH

12d

About The Position

The Medical Receptionist is the front-desk point of contact at Springfield Health Center, providing service to patients, visitors, and staff while supporting daily office operations. This is a full-time position that follows the assigned school district’s school year and is paid year-round. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. The school year includes all working days for teachers, including remote work days, and may be modified during the school year.

Health Partners of Western Ohio is an independent, nonprofit, community-directed organization serving low-income areas and communities with limited access to care. Its mission is to eliminate gaps in health outcomes by providing access to quality, affordable, preventive, and primary health care.

The role involves greeting patients and visitors, managing calls and appointments, maintaining patient records, collecting payments, and performing a range of administrative and office-support duties. The receptionist is expected to communicate effectively, manage multiple tasks, prioritize responsibilities, and work with people from diverse social, ethnic, and economic backgrounds.

Requirements

• High school diploma or GED certificate.
• Successful completion of in-house training.
• Ability to attend to multiple tasks simultaneously.
• Ability to prioritize assignments and responsibilities to meet established deadlines and protocols.
• Effective oral and written communication skills.
• Ability to work with people from diverse social, ethnic, and economic backgrounds.

Responsibilities

• Greet patients, visitors, and employees.
• Receive calls and schedule appointments; screen and forward calls to appropriate personnel.
• Record and distribute detailed, accurate phone messages to the appropriate staff member or designated area.
• Screen calls and visitors to identify the nature and urgency of the contact and ensure an appropriate response.
• Enter patient information accurately into the computer and assemble patient medical records.
• Assist patients with completing information forms as needed.
• Document information in patient medical and dental records as needed.
• Accept patient payments, record them accurately, and enter payments into the practice management system.
• Copy income verification documents and enter information into Electronic Health Records.
• Retrieve lab reports and patient records from other health care providers.
• Type and send correspondence, memos, notices, and reports accurately.
• Sort, file, and retrieve correspondence, records, and documents upon request.
• Operate standard office machines and equipment.
• Sort and collate mail, printed materials, and notices for distribution.
• Make appointment confirmation calls to patients.
• Code diagnoses accurately in Electronic Health Records based on completed encounter forms.
• Ensure equipment is functional and necessary forms are adequately stocked.
• Assist management in reaching personnel from other departments for consultation and referral when needed.
• Determine which matters can be handled personally, should be brought to a supervisor’s attention, or should be referred to other areas.
• Cross-train in other areas of office procedures.
• Participate in the Quality Improvement Program and serve on other committees as assigned.
• Travel when necessary to meet operational needs.
• May supervise student employees in specified tasks.
• Perform miscellaneous job-related duties as assigned.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 403(b) retirement plan with up to an 8% match; starts at 3% and increases with time of service.
• Employee Assistance Program.
• Paid time off accrued per pay period.
• Seven paid holidays.
• Annual reviews and increases.
• Tuition reimbursement, eligible after two years of service.
• Training opportunities.
• Eligibility to apply for the Emerging Leaders Program after one year of service.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED