Medical Receptionist

Eye Care Partners•Grand Rapids, MI

11d•Onsite

About The Position

EyeCare Partners is hiring a Medical Receptionist (Patient Coordinator) for the Surgical Care Center of Michigan in Grand Rapids, Michigan. The Patient Coordinator is the first point of contact for patients and helps set the tone for their visit through excellent service. The role also handles administrative responsibilities that support a smooth patient check-in and check-out experience. The surgery center is open Monday through Friday, 6:30 a.m. to 5:00 p.m.; the employee must be available for any shift within those hours and may occasionally need to work earlier or later. The position may require more than 40 hours per week to meet business needs and reliable transportation to travel to multiple work locations with minimal notice.

Requirements

High school diploma or GED equivalent.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Favorable result on a background check.
Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer service skills and the ability to interact courteously and professionally with employees at all levels.
Reliable transportation that allows travel to multiple work locations with minimal notice.
Availability to work any shift during the center’s Monday–Friday operating hours of 6:30 a.m. to 5:00 p.m.; occasional earlier or later hours may be needed.
Commitment to work more than 40 hours when needed to meet business needs.

Nice To Haves

Desire to gain industry knowledge and training.
Initiative in accomplishing practice goals.
Ability to grow, adapt, and accept change.
Team-oriented and patient-focused approach that consistently contributes to a positive work environment.
Excitement to learn and grow.

Responsibilities

Facilitate and manage patient flow in the surgery center.
Provide exceptional customer service to patients in person and by phone; greet patients promptly and professionally and thank them when they leave.
Answer external and internal phone calls and provide prompt, courteous service.
Verify medical and vision insurance coverage.
Communicate effectively with patients, doctors, and managers.
Respond to inquiries by phone, email, and in person.
Understand common fees for common visits and collect correct payments.
Complete daily reconciliations, close the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.