Medical Receptionist

Pediatric Associates Family of Companies•Kingston, NY

23d

About The Position

The Medical Receptionist serves patients and visitors by greeting them in a friendly, welcoming manner and completing or updating required information. The role collects payments, provides information as requested, and discharges patients after appointments with pertinent information and follow-up appointments. The position is patient-facing and involves working indoors, operating a computer, maintaining a clean reception and waiting area, and potentially rotating between office and remote/telework work. Travel to other office locations may be needed, estimated at 15%–20%, with reimbursement under company policy. Designated float staff may be assigned to multiple office locations. The receptionist must protect sensitive information, including ePHI and PHI, in accordance with organizational policies and applicable federal, state, and local regulations. The description is not exhaustive and may not include every assigned duty or working condition.

Requirements

A minimum of 1 year of experience in a medical office setting is preferred.
Must have an active and valid driver's license upon hire and for the duration of employment.
Ability to learn and follow Pediatric Associate procedures, policies, and protocols.
Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff.
Ability to read, comprehend, and follow oral and written instructions.
Ability to interact effectively and supportively with staff and maintain professional working relationships.
Professional phone skills and etiquette, including speaking clearly and concisely.
Good judgment and ability to maintain patient confidentiality.
Ability to file alphabetically and numerically.
Experience using a computer system, scanner, printer, and fax.
Ability to wear personal protective equipment (PPE).

Nice To Haves

Knowledge of computers and medical terminology.
A minimum of 1 year of experience in a medical office setting.

Responsibilities

Check in patients by updating demographics, insurance information, primary care provider, and pharmacy; collecting co-pays and balances; and providing consent forms and appropriate health questionnaires.
Check out patients, collect additional balances, and provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
Verify patient insurance through Batch Eligibility or on demand, and contact patients when insurance is inactive or their primary care provider is not appropriate.
Post patient charges and payments, and complete charge and payment reconciliation.
Scan and upload documents in the Document Management system.
Sort and deliver mail and prior authorization documents received by courier.
Maintain a clean work area and patient waiting area.
Participate in staff and educational meetings.
Adhere to organizational information security policies and protect sensitive information, including ePHI and PHI.
Greet and receive patients and visitors professionally and provide excellent customer service.