Medical Receptionist Jobs

About The Position

Requirements

• Ability to multitask and prioritize duties to support a high-quality patient experience.
• Ability to work independently and as a team member.
• Strong written and verbal communication skills.
• Proficiency with computer software applications, including Microsoft Office and electronic medical records.
• Comfort handling sensitive and confidential information in accordance with HIPAA.
• High school diploma or equivalent required.

Nice To Haves

• Associate's or bachelor's degree.
• At least 1 year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

• Help create a positive work environment and support clinician and staff engagement activities that promote company culture and connection.
• Prepare patient schedules by confirming paperwork and documentation, payment-card details, demographics, and chart readiness.
• Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining office upkeep.
• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
• Respond promptly and appropriately to patient needs, including potentially difficult or sensitive situations, following crisis and de-escalation processes.
• Greet patients and manage front-desk check-in and check-out.
• Respond to patient requests by phone, email, or portal, including billing and payment questions, scheduling, release requests, and other inquiries.
• Manage phone-system queues and answer calls in a timely manner.
• Help patients access telehealth and troubleshoot Patient Portal or other issues.
• Handle urgent requests, triage patient issues, direct them to the appropriate department, or escalate for assistance.
• Collect in-person and telehealth copayments and account balances at the time of service.
• Verify insurance eligibility and contact patients to resolve eligibility issues.
• Provide clinicians with general administrative support, such as sending letters and faxes.
• Coordinate with clinicians regarding additional patient questions.
• Audit clinician schedules for appointment accuracy.
• Maintain a pleasant, secure, and motivational working environment in the practice.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• AD&D insurance
• Short- and long-term disability insurance
• Life insurance
• 401(k) retirement savings with employer match
• Paid parental leave
• Paid time off
• Holiday pay
• Employee Assistance Program
• Potential quarterly bonus or incentive