Medical Receptionist

UnitedHealth Group • Southington, CT

13h • $16 - $29 • Onsite

About The Position

ProHealth Physicians, part of the Optum family of businesses, is hiring a friendly, patient-focused, detail-oriented Medical Receptionist for Southington Internal Medicine. The role completes established processes and protocols, works cooperatively with the care team, delivers excellent customer service, adheres to Lean processes, and supports financial, clinical, and service goals. The schedule is 40 hours per week, with an eight-hour shift scheduled Monday through Friday within the 7:45 AM–5:15 PM timeframe. The position is based at 360 N Main St, Southington, Connecticut 06489, and may require travel to other practices.

Requirements

• High school diploma or GED.
• At least 1 year of receptionist experience.
• Intermediate computer proficiency with Microsoft Office products.
• Ability to travel 10%–25% of the time to other practices as needed.
• Ability to be flexible with work hours.

Nice To Haves

• Experience as a receptionist in a healthcare setting.
• Experience working with an electronic health record.
• Experience with incoming and outgoing calls.

Responsibilities

• Greet patients and complete the check-in process.
• Collect or verify demographic information and update insurance details as needed.
• Verify insurance eligibility, flag appointments accordingly, and scan insurance cards.
• Collect co-payments and outstanding balances, post payments in the practice management system, and provide system-generated receipts.
• Acknowledge patients in the practice management system.
• Schedule appointments using approved scheduling guidelines.
• Use call-processing and other EHR functions to take messages and communicate with clinicians.
• Monitor daily reminder call logs and contact patients who need appointments, including patients who miss or late-cancel appointments for chronic-condition or preventive-care follow-ups.
• Monitor administrative tasks in the EHR and respond in a timely manner.
• Scan appropriate patient records into the EHR and ensure relevant documents and lab results are available before patient visits.
• Close, assemble, and balance payment batches at the end of each shift according to ProHealth cash-control procedures.
• Assist coworkers to support smooth office operations and excellent service through teamwork.
• Treat patients and staff in a friendly and courteous manner and maintain patient confidentiality.
• Perform other duties as assigned.

Benefits

• Paid time off accrued starting with the first pay period.
• Eight paid holidays.
• Medical plan options and participation in a Health Spending Account or Health Savings Account.
• Dental, vision, life and AD&D insurance.
• Short-term and long-term disability coverage.
• 401(k) Savings Plan.
• Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Performance rewards and incentive and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED