Medical Receptionist

Eye Care Partners Career Opportunities•Florence, KY

2h•Onsite

About The Position

EyeCare Partners is hiring a Medical Receptionist (Patient Coordinator) for Bennett & Bloom Eye Centers in Florence, Kentucky. The Patient Coordinator is the first point of contact for patients and sets the tone for their visits through excellent patient care. The role also performs administrative tasks that support a smooth check-in and check-out experience. The position is full-time. Offices are open Monday through Friday, 7:30 a.m. to 5:00 p.m.; employees must be available to work any shift within those hours and may occasionally need to work earlier or later. The position may require working more than 40 hours to meet business needs.

Requirements

High school diploma or GED.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Favorable background-check result.
Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer-service skills and the ability to interact courteously and professionally with employees at all levels.
Willingness to learn and gain industry knowledge and training.
Initiative in accomplishing practice goals; ability to grow, adapt, and accept change.
Ability to contribute to a positive, team-oriented, patient-focused work environment.
Availability to work more than 40 hours when needed to meet business needs.
Ability to meet the physical demands of the role, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; lifting, carrying, pushing, and pulling items up to 25 pounds; and use of fine motor skills and technology. Visual and auditory acuity is required.

Responsibilities

Facilitate and manage patient flow in the office.
Verify medical and vision insurance.
Communicate effectively with patients, doctors, and managers.
Respond to patient inquiries by phone, email, and in person.
Provide exceptional, professional customer service during patient encounters, greet patients promptly, and thank them when they leave.
Answer internal and external phone calls promptly and courteously.
Respect patients’ time and doctors’ schedules by working with urgency.
Know common fees for visits and collect the correct payments.
Complete daily reconciliations, close the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.