Medical Office Receptionist - Sandusky Rheumatology - Part Time

Fisher-Titus Medical Center•Sandusky, OH

20d

About The Position

The Medical Office Receptionist provides customer-service coverage for Fisher-Titus and supports successful financial outcomes for patient services. The role performs registration, insurance verification, telephone coverage, data entry, filing of protected health information, patient referrals, and point-of-service collections while maintaining patient relations and customer satisfaction. This is a part-time position at Sandusky Rheumatology. Listed office hours are Monday through Thursday, 8:30 AM to 4:30 PM, and Friday, 8:00 AM to noon.

Responsibilities

Promptly field or direct incoming calls, respond to patient and staff inquiries, and initiate patient triage slips when necessary.
Ensure registration and admission forms are ready for patients to complete upon arrival.
Greet and treat patients and staff respectfully and discreetly, using proficient customer-service skills.
Gather and verify confidential health and financial information, using computer software to support payment for authorized services.
Enter new patient data, verify and update patient records, confirm electronic medical record completeness, make necessary changes, and file records according to Fisher-Titus’s filing system.
Comply with organizational, state, and federal patient privacy and confidentiality requirements, including HIPAA.
Verify insurance eligibility and benefits within Fisher-Titus’s required timeframe and obtain third-party payer pre-authorizations according to payer requirements.
Verify medical necessity in accordance with CMS standards and communicate relevant coverage and eligibility information to patients.
Identify patients who need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintain accurate authorization records in the EHR.
Maintain sufficient understanding of insurance protocols for referrals, co-payments, and deductibles.
Perform other assigned clerical duties.
Maintain a safe environment by following safety policies and procedures.
Demonstrate professionalism in appearance, speech, and conduct, and provide services in accordance with applicable regulations and organizational standards.
Perform other duties as assigned.