Patient Coordinator / Medical Receptionist -Full-Time, Day Shift

Grand Rapids Ophthalmology•Holland, MI

12h

About The Position

The Patient Coordinator is the first point of contact for patients and sets the tone for their visit through excellent patient care. The role also handles administrative responsibilities to support a smooth patient check-in and check-out experience. The clinic is open Monday through Friday, 8:00 a.m. to 5:00 p.m.; the employee may need to work earlier or later as needed and is expected to work over 40 hours to meet business needs.

Requirements

High school diploma or GED.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Ability to interact courteously and professionally with employees at all levels.
Desire to gain industry knowledge and training.
Initiative in accomplishing practice goals.
Ability to grow, adapt, and accept change.
Ability to foster a positive, team-oriented, patient-focused work environment.
Commitment to work over 40 hours to meet business needs.
Reliable transportation that allows travel to multiple work locations with minimal notice.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to perform the stated physical duties, including lifting, carrying, pushing, and pulling items up to 25 pounds.

Responsibilities

Provide exceptional customer service during every in-person and telephone patient encounter; greet patients promptly and professionally, and thank them when they leave.
Answer external and internal phone calls promptly and courteously.
Respect patients’ time and the doctor’s time and schedule by acting with urgency.
Manage patient flow in the office.
Know common fees for visits and collect the correct payments.
Complete daily reconciliations, close out the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.