Patient Coordinator / Medical Receptionist -Full-Time, Day Shift
About The Position
EyeCare Partners is the nation’s leading provider of clinically integrated eye care, with a national network of ophthalmologists, optometrists, and affiliated practice locations. The Patient Coordinator role is with Grand Rapids Ophthalmology in Holland, Michigan. The Patient Coordinator serves as the first point of contact for patients and sets the tone for their visit through excellent patient care. The role also includes administrative responsibilities that help ensure a smooth patient check-in and check-out experience. The clinic is open Monday through Friday, 8:00 a.m. to 5:00 p.m.; employees may need to work earlier or later as needed and are expected to work over 40 hours to meet business needs.
Requirements
- High school diploma or GED.
- One year of related experience and/or training, or an equivalent combination of education and experience.
- Ability to interact courteously and professionally with employees at all levels.
- Desire to gain industry knowledge and training.
- Initiative in accomplishing practice goals.
- Ability to grow, adapt, and accept change.
- Ability to foster a positive, team-oriented, patient-focused work environment.
- Commitment to work over 40 hours to meet business needs.
- Reliable transportation that allows travel to multiple work locations with minimal notice.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to meet the role’s physical requirements, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; lifting, carrying, pushing, and pulling items up to 25 pounds; fine motor use of hands; and visual and auditory acuity.
Responsibilities
- Provide exceptional customer service during patient encounters in person and by phone; greet patients promptly and professionally, and thank them when they leave.
- Answer internal and external phone calls and provide prompt, courteous service.
- Respect patients’ time and the doctor’s schedule by acting with urgency.
- Manage patient flow in the office.
- Know common fees for visits and collect the correct payments.
- Complete daily reconciliations, close the day, and count down the cash drawer.
- Perform general office duties and cleaning as assigned by the manager.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Paid maternity leave
- Competitive base pay
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
