Patient Care Coordinator, Full Time, Day Shift

Adventist Health•Portland, OR

21h

About The Position

The Patient Care Coordinator coordinates admitting, clerical, scheduling, and patient communication duties to support efficient departmental operations and promote patient and visitor satisfaction and quality of care. The role is performed in an outpatient location and includes processing physician orders, admitting and discharging patients, creating and maintaining charts and records, helping schedule appointments, and gathering billing, insurance, and demographic information. The coordinator also supports department meetings and projects, maintains office supplies and organized waiting areas, communicates appointment preparations, and provides coverage as needed.

Requirements

High school education, GED, or equivalent is preferred.
An associate's or technical degree in business, healthcare, or computer science, or an equivalent combination of education and related experience, is preferred.
Receive all required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.

Nice To Haves

High school education, GED, or equivalent.
Associate's or technical degree in business, healthcare, or computer science, or an equivalent combination of education and related experience.

Responsibilities

Greet, receive, and escort patients and visitors, and notify appropriate personnel of their arrival.
Answer multiple phone lines and the intercom, communicate appropriately, and respond to complaints and requests.
Receive, interpret, verify, and process physicians' orders.
Admit and discharge daily patients and create charts.
Complete and forward required information, charts, records, and documents; request prior patient records when needed.
Maintain departmental records, reports, and statistics.
Order and maintain an adequate inventory of office supplies and equipment.
Identify patients' insurance status and benefits, collect co-payments, identify service limits, and provide appropriate forms to billing and other departments.
Perform confidential clerical tasks, including data entry, obtaining signatures on documents and consent forms, filing, and answering phones.
Help schedule patient appointments and obtain necessary billing, insurance, and demographic information.
Inform patients of examination preparations and remind them of preparations when confirming appointments.
Schedule appointments and make reservations for departmental classes, programs, in-services, and other needs.
Keep waiting rooms neat, clean, and organized, and communicate with people waiting.
Monitor panels for alarms and report them to the appropriate department.
Provide coverage or assistance as needed to maintain departmental quality standards.
Compile information for reports, manuals, handouts, and meetings.
Provide clerical support for departmental meetings, projects, and activities; assist with research and administrative support for special projects.
Perform other job-related duties as assigned.