Patient Care Coordinator, Full Time, Day Shift

Adventist Health • Portland, OR

1d • $17 - $25

About The Position

Coordinates admitting and clerical duties to support efficient patient processing and scheduling in an outpatient department. Communicates with patients and visitors to promote satisfaction and quality of care. The position includes patient reception, clerical and administrative support, appointment scheduling, insurance and billing information handling, and maintaining department records and supplies.

Requirements

• High school education, GED, or equivalent is preferred.
• An associate’s or technical degree in business, healthcare, or computer science, or an equivalent combination of education and related experience, is preferred.
• All required vaccinations are a condition of employment and are required annually thereafter where applicable; medical and religious exemptions may apply.

Responsibilities

• Greets, receives, and escorts patients and visitors; alerts appropriate personnel when they arrive.
• Answers phone lines and intercom, communicates appropriately, and responds to complaints and requests.
• Receives, interprets, verifies, and processes physicians’ orders.
• Admits and discharges daily patients and creates charts.
• Provides clerical support for departmental meetings, projects, and activities.
• Completes and forwards required information, charts, records, and documents; requests prior patient records when needed.
• Maintains department records, reports, and statistics, and orders and maintains office supplies and equipment.
• Checks patients’ insurance status and benefits; identifies and collects co-payments and applicable service limits.
• Provides forms to billing and other departments and assists with maintaining hospital forms.
• Performs confidential clerical duties, including data entry, obtaining signatures and consent forms, filing, and answering phones.
• Helps schedule patient appointments and obtains billing, insurance, and demographic information.
• Informs patients of examination preparations and reminds them during appointment confirmations.
• Schedules appointments and makes reservations for departmental classes, programs, and in-services.
• Keeps waiting rooms neat, clean, and organized; communicates with people waiting.
• Monitors panels for alarms and reports them to the appropriate department.
• Provides coverage or assistance as needed to maintain department quality standards.
• Compiles information for reports, manuals, handouts, and meetings; assists with research and provides administrative support for special projects.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED