Medical Receptionist (KY)_Clinical Services

PPGNHAIK•Lexington, KY

11d•$15 - $23

About The Position

The Medical Receptionist plays a key role in creating a positive, supportive patient experience and providing administrative support in a fast-paced healthcare setting. The position serves as a resource for patients, helping them navigate services, understand options, and access compassionate, high-quality care. Working closely with patients, providers, and health center staff, the Medical Receptionist supports smooth daily operations and a welcoming, inclusive, mission-driven environment.

Requirements

High school diploma or GED equivalent.
At least 1 year of experience working in a healthcare setting.
Strong communication, organization, and customer service skills.
Ability to work effectively in a fast-paced, team-oriented healthcare environment.
Ability to manage multiple priorities while maintaining accuracy and professionalism.
Willingness to travel to other health centers as needed.
Present proof of receiving a current flu shot before the first day of employment.
Adhere to the organization's code of conduct, policies, procedures, and protocols; demonstrate professionalism and support customer service standards.

Nice To Haves

Experience in reproductive healthcare, women's health, or a related clinical setting.
Experience in a medical office, clinic, or hospital environment.
Knowledge of Electronic Health Record (EHR) systems.
Experience with insurance verification, patient registration, or healthcare billing processes.
Bilingual language skills.

Responsibilities

Welcome patients and provide friendly, professional, and nonjudgmental customer service.
Respond to patient questions and requests, connecting patients with appropriate services, resources, and support.
Complete patient registration, check-in, and intake processes accurately.
Maintain and update patient records, insurance information, and visit documentation within electronic systems.
Explain payment options, financial assistance programs, and available funding resources.
Assist with health insurance questions and connect patients with enrollment resources when appropriate.
Provide patient education about reproductive and sexual healthcare services, birth control options, and community resources.
Distribute and review Patient Education Sheets, Informed Consent Forms, and other educational materials as needed.
Coordinate with clinicians and health center staff to support efficient patient flow and keep appointments on schedule.
Process patient payments, document financial transactions, and support efforts to improve collections and reduce uncompensated care.
Use service recovery techniques to address concerns and support a positive patient experience.
Serve as a resource to team members and participate in ongoing training, learning, and professional development.
Maintain a safe, clean, and compliant work environment by following OSHA, WISHA, CLIA, PPFA, and affiliate policies and procedures.