Telehealth Medical Assistant (WA)_Clinical Services

PPGNHAIK

1d•$22 - $39•Remote

About The Position

The Telehealth Medical Assistant supports the delivery of compassionate, high-quality reproductive and sexual healthcare in a virtual setting. Under the direction of the Telehealth Services Program Manager, this role supports patients throughout their care journey by performing clinical and administrative functions accurately and professionally, while contributing to a welcoming, patient-centered experience and efficient clinic operations. The position coordinates patient care, provides health education and service information, maintains patient records and accounts, supports telehealth workflows, and collaborates with providers and colleagues. It also contributes to productivity and quality improvement initiatives, team development, and organizational projects while adhering to privacy, confidentiality, and regulatory requirements.

Requirements

High school diploma or equivalent.
Current Washington State Department of Health Medical Assistant-Certified (MA-C) credential.
One to two years of experience in a medical or healthcare setting.
Strong customer service and communication skills.

Nice To Haves

Prior experience providing support in a remote or telehealth environment.
Proficiency with electronic health record (EHR) systems and healthcare technology platforms.
Bilingual English/Spanish language skills.
At least one year of experience as a Medical Assistant within PPGNHAIK.
Experience in reproductive healthcare, family planning, community health, or patient-facing healthcare settings.

Responsibilities

Respond to patient inquiries and coordinate services with appropriate team members and departments.
Provide nonjudgmental, trauma-informed, patient-centered care.
Provide reproductive and sexual health education, answer questions, and connect patients with appropriate resources.
Explain available services, funding options, and insurance coverage.
Use service recovery techniques to resolve patient concerns and support a positive patient experience.
Create and maintain accurate patient records, documentation, and data entry.
Complete patient registration, income screening, insurance verification, and payment processing.
Collect and update demographic, financial, and insurance information in patient accounts.
Collect payments and donations in accordance with organizational policies and procedures.
Protect patient privacy and confidentiality and comply with HIPAA requirements.
Coordinate proactively to support patient flow and provider schedules.
Identify, troubleshoot, and support resolution of telehealth workflow issues.
Collaborate with clinicians, patient care teams, and leadership to support efficient service delivery.
Support telehealth program productivity goals and quality improvement initiatives.
Serve as a resource and support to team members.
Participate in staff meetings, trainings, and ongoing professional development.
Maintain required certifications, competencies, and assigned training.
Contribute to organizational initiatives, research, and special projects as needed.