Telehealth Assistant

NATIVE AMERICAN MENTAL HEALTH SERVICES CORPORATION•Redding, CA

1d•$19 - $20

About The Position

The Telehealth Assistant supports the Telehealth Operations team by handling administrative and patient support tasks that improve efficiency, reduce coordinator workload, and enhance patient access. The role manages overflow tasks, assists with patient communication, and maintains accurate documentation in the electronic health record (EHR). The position includes collecting and documenting patient payments, responding to voicemails and basic patient inquiries, assisting with scheduling, sorting and uploading records, and helping coordinators with scheduling overflow and patient follow-ups. The Telehealth Assistant routes clinical or complex concerns to appropriate staff and follows organizational policies and HIPAA requirements.

Requirements

High school diploma or equivalent required.
Technical proficiency with video conferencing platforms and Microsoft Office Suite.
Ability to troubleshoot and resolve technical issues efficiently.
Ability to work independently and collaboratively in a fast-paced virtual environment and multidisciplinary team.
Strong interpersonal and communication skills, including the ability to interact effectively with diverse populations.
Ability to multitask while maintaining attention to detail.
Professional demeanor, problem-solving skills, and a customer service-oriented attitude.
Strong organizational and time management skills.
Attention to detail, adaptability, accountability, reliability, and a team-oriented mindset.

Nice To Haves

Additional HR coursework or certification preferred.
At least one year of experience in an outpatient, community mental health, or similar clinical setting preferred.

Responsibilities

Collect co-pays and cash payments in accordance with company policy.
Accurately document payment transactions and other actions in the EHR.
Monitor and return patient voicemails in a timely manner.
Assist patients with basic scheduling and inquiries.
Route clinical or complex concerns to the appropriate medical assistant, provider, or coordinator.
Sort and distribute incoming mail.
Scan and upload documents into patient charts, ensuring records are accurately labeled and organized.
Assist with scheduling overflow and patient follow-ups.
Support high-volume periods by completing assigned tasks and help maintain workflow continuity across the team.
Maintain strict HIPAA compliance and follow organizational policies and procedures.