Telehealth Technician

Schuylkill County CBOC•Pottsville, PA

4d•Onsite

About The Position

EGA Associates is seeking a Licensed Practical Nurse to serve as a Telehealth Services Technician at a Primary Care Community Based Outpatient Clinic serving Veterans primarily in and around Pottsville and Schuylkill County, Pennsylvania. The role coordinates telehealth services and supports Veterans, onsite staff, and remote VA providers. The position works within the permitted LPN scope of practice and established clinical supervision and telehealth workflows, and has no direct supervisory responsibility. The technician manages clinic telehealth services, including telepresenting, clinic setup, scheduling coordination, equipment management, training support, imaging, and audiology support. The role provides covered services to patients, gathers and transmits clinical information to VA providers or reading centers, supports examinations and screenings, educates Veterans, and completes documentation and operational quality-control activities. The employee must maintain required licenses, certifications, competencies, and training; protect patient privacy; and promptly report patient safety events, compliance concerns, and clinical risks. Work is performed primarily in a clinical environment with moderate noise possible, daily patient interaction, and operation of personal computers and clinical equipment. Travel is expected to be negligible except as needed for orientation, training, meetings, or other contract-related activities. The work schedule may vary based on the client contract. Additional hours may be required, and prior facility-supervisor approval is required before working overtime. Pay is $22.56–$26.00 per hour, commensurate with experience and job type. Benefits eligibility depends on job type and full-time status.

Requirements

Current, full, active, and unrestricted LPN license in the state where the clinic is located, or an acceptable multistate compact license.
Current Basic Life Support certification or ability to obtain certification before beginning patient care.
Ability to complete required virtual and in-person telehealth training, skill assessments, and documented competencies.
Ability to operate clinical and telehealth equipment and maintain accurate electronic documentation.
Ability to complete required VA and EGA credentialing, background screening, privacy, security, EHR, and onboarding requirements.
Ability to provide care consistent with licensure and approved scope of practice.
Strong verbal and written communication skills and ability to communicate clearly with Veterans and remote providers.
Ability to meet the physical demands of a clinical setting, including walking, standing, sitting, reaching, climbing, grabbing, pushing, pulling, lifting up to 20 pounds, bending, and kneeling.

Nice To Haves

Previous Telehealth Clinical Technician, telepresenter, Store-and-Forward imaging, retinal imaging, dermatology imaging, or teleaudiology experience.
Previous primary care or ambulatory LPN experience.
Previous experience serving Veterans or working in a VA or contracted Community Based Outpatient Clinic.

Responsibilities

Manage clinic telehealth services, including telepresenting, clinic setup, scheduling coordination, equipment management, training support, imaging, and audiology support.
Provide covered services to assigned and unassigned patients within LPN licensure and approved scope of practice.
Gather and transmit telehealth images, sounds, clinical data, and supporting information to assigned VA providers or reading centers within required timeframes.
Convey clinically appropriate in-person interactions and onsite observations to remote telehealth providers.
Assist primary care or specialty providers with physical examinations as needed and within scope of practice.
Provide Veteran education and support required screenings, clinical reminders, documentation, workload capture, scheduling, and encounter opening and closing.
Maintain records required for telehealth quality-control processes and provide requested operational data.
Attend VA or Network Telehealth Team calls and participate in performance-improvement activities.
Demonstrate competency with applicable telehealth equipment, including digital retinal and dermatology imaging systems and teleaudiology hardware and software.
Complete and maintain required training and competencies for Telehealth Clinical Technician, telepresenter, Store-and-Forward imager, and back-up functions.
Perform additional duties as assigned.
Maintain required licenses, certifications, credentials, competencies, and training; protect patient privacy; complete required training, documentation, quality reviews, and administrative responsibilities; and promptly report patient safety events, compliance concerns, clinical risks, and other matters requiring escalation.