Telehealth Clinical Technician

Mccurtain County Community Based Outpatient Clinic•Idabel, OK

4d•Onsite

About The Position

EGA Associates is seeking a Licensed Practical Nurse to serve as a Telehealth Services Technician at a Primary Care Community Based Outpatient Clinic serving Veterans primarily residing in and around Idabel and McCurtain County, Oklahoma. The position coordinates telehealth services and supports Veterans, onsite staff, and remote VA providers. The technician manages telehealth workflows and equipment, provides patient care within LPN licensure and approved scope of practice, and supports clinical documentation, education, training, and quality-control activities. The position has no direct supervisory responsibility and works within established clinical supervision and telehealth workflows. Travel is expected to be negligible except as needed for orientation, training, meetings, or other contract-related activities.

Requirements

Current, full, active, and unrestricted LPN license in Oklahoma or an acceptable multistate compact license.
Current Basic Life Support certification or ability to obtain certification before beginning patient care.
Ability to complete required virtual and in-person telehealth training, skill assessments, and documented competencies.
Ability to operate clinical and telehealth equipment and maintain accurate electronic documentation.
Ability to complete required VA and EGA credentialing, background screening, privacy, security, EHR, and onboarding requirements.
Ability to provide care consistent with licensure and approved scope of practice.
Strong verbal and written communication skills and ability to communicate clearly with Veterans and remote providers.
Work in accordance with EGA policies, professional standards, contract requirements, EGA’s Code of Conduct, and applicable confidentiality and information-security requirements.
Prior supervisor approval is required before working overtime.

Nice To Haves

Previous Telehealth Clinical Technician, telepresenter, Store-and-Forward imaging, retinal imaging, dermatology imaging, or teleaudiology experience.
Previous primary care or ambulatory LPN experience.
Previous experience serving Veterans or working in a VA or contracted Community Based Outpatient Clinic.

Responsibilities

Manage clinic telehealth services, including telepresenting, clinic setup, scheduling coordination, equipment management, training support, imaging, and audiology support.
Provide covered services to assigned and unassigned patients within LPN licensure and approved scope of practice.
Gather and transmit telehealth images, sounds, clinical data, and supporting information to assigned VA providers or reading centers within required timeframes.
Communicate clinically appropriate in-person interactions and onsite observations to remote telehealth providers.
Assist primary care or specialty providers with physical examinations as needed and within scope of practice.
Provide Veteran education and support screenings, clinical reminders, documentation, workload capture, scheduling, and encounter opening and closing.
Maintain records required for telehealth quality-control processes and provide requested operational data.
Attend VA or Network Telehealth Team calls and participate in performance-improvement activities.
Demonstrate competency with applicable telehealth equipment, including digital retinal and dermatology imaging systems and teleaudiology hardware and software.
Complete and maintain required training and competencies for Telehealth Clinical Technician, telepresenter, Store-and-Forward imager, and backup functions.
Perform additional duties as assigned.
Maintain required licenses, certifications, credentials, competencies, and training; protect patient privacy; complete required documentation and quality reviews; and promptly report patient safety events, compliance concerns, clinical risks, and other matters requiring escalation.