Health Technician (Telehealth Clinical)

Veterans Health Administration • Baltimore, MD

10d • Onsite

About The Position

The Health Technician (Telehealth Clinical) serves in a generalist role supporting and managing telehealth operations, typically at a clinical care delivery site such as a VA Medical Center, community-based outpatient clinic, or VA outreach clinic. Duties may require travel. This position is located in Cambridge, Maryland, and is not virtual or eligible for telework.

The technician supports clinical video telehealth and store-and-forward telehealth encounters. Work includes serving as a telepresenter, capturing and transmitting clinical images and data, completing standardized questionnaires and templates within the scope of training, screening patients for appropriate telehealth modalities, educating patients, and coordinating with clinical and administrative staff at local and remote care sites. New or controversial issues are referred to a supervisor.

The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The full performance level is GS-6. A one- or two-year trial period is required. The position is in the Excepted Service and does not confer competitive status.

Requirements

• U.S. citizenship, subject to the stated exceptions for appointment under VA policy.
• Proficiency in written and spoken English.
• Meet the basic experience and education requirements through one of the listed pathways: one year of relevant health-care experience; four academic years of post-high-school education leading to a bachelor's degree with occupation-related courses; or an accepted combination of experience and education.
• For GS-6: one year of experience equivalent to the next lower grade level.
• For GS-6, demonstrate comprehensive knowledge of computer systems and programs to perform a variety of tasks.
• For GS-6, demonstrate the ability to communicate, consult, and interact with healthcare-team members; external relations; customer service; and patient education.
• For GS-6, demonstrate the ability to provide and receive guidance and technical direction.
• For GS-6, demonstrate the ability to plan, organize, set priorities, work as a team member, and complete assignments effectively.
• For GS-6, demonstrate the ability to read, interpret, and apply complex written instructions.
• For GS-6, demonstrate knowledge of general clinical policies and procedures in a healthcare environment.
• For GS-6, demonstrate skill in using telehealth technologies to facilitate clinical encounters.
• Complete the required application steps and online assessment.
• Meet applicable background and security investigation requirements and complete online onboarding and pre-employment identification requirements.
• Register with Selective Service if applicable.
• Participate in the seasonal influenza vaccination program as a condition of employment.
• Serve a one- or two-year trial period.

Nice To Haves

• Customer service experience demonstrating patience, professionalism, cultural sensitivity, and a Veteran-centered approach.
• Problem-solving ability to resolve connectivity, audio/video, equipment, and workflow issues or escalate them appropriately.
• Experience explaining telehealth procedures, technology use, privacy practices, and troubleshooting steps to patients and caregivers.
• Experience with electronic health records, including documenting encounters, entering clinical data, reviewing orders, and using VA CPRS/VISTA and related applications.
• Experience preparing, initiating, and supporting video-to-home, clinic-to-clinic, and store-and-forward telehealth encounters.

Responsibilities

• Serve as a telepresenter within scope of practice during clinical video telehealth encounters using CVT and VA Video Connect (VVC).
• Serve as an imager and clinical data manager for store-and-forward telehealth encounters, including capturing images, collecting data, and transmitting them electronically for clinical review in accordance with VHA guidelines.
• Complete standardized clinical questionnaires and templates within the scope of training and applicable guidelines.
• Screen patients for telehealth modality and refer patients who do not meet established criteria for appropriate care.
• Provide patient education using approved materials.
• Communicate effectively with clinical and administrative staff at the assigned local site and remote care sites.
• Refer new or controversial issues to the supervisor for direction or assistance.
• Complete other duties as assigned.

Benefits

• Federal employee benefits package available to eligible employees and their families.
• Potential credit toward annual leave accrual based on prior federal work or military service, subject to request and approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed