Health Technician (Telehealth Clinical)

Veterans Health Administration • Baltimore, MD

10d • Onsite

About The Position

The Health Technician (Telehealth Clinical) serves in a generalist role supporting and managing telehealth operations. The position is typically stationed at a clinical care delivery site, such as a VA Medical Center, Community-Based Outpatient Clinic (CBOC), or VA outreach clinic, and duties may require travel. The position is located in Cambridge, Maryland. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Telework is not available, and this is not a virtual position.

The technician supports clinical video telehealth and store-and-forward telehealth encounters, including presenting patients during visits, capturing and transmitting clinical images and data, completing clinical questionnaires, screening patients for appropriate telehealth modalities, and educating patients. The role involves communicating with clinical and administrative staff at local and remote care sites and referring new or controversial issues to a supervisor. The full performance level is GS-6.

Applicants must meet the applicable experience and/or education requirements. Qualification may be based on one year of health care field experience; four academic years of post-high-school education leading to a bachelor's degree with related coursework; or an eligible combination of experience and education. At the GS-6 full performance level, candidates must have one year of experience equivalent to the next lower grade and demonstrate the listed knowledge, skills, and abilities. No certification is required.

Requirements

• U.S. citizenship, subject to the stated VA policy exception for non-citizens when qualified citizens cannot be recruited.
• Proficiency in written and spoken English.
• One year of experience in a health care field demonstrating the ability to perform the work or an understanding of it; alternatively, four academic years above high school leading to a bachelor's degree with related courses; or a qualifying combination of experience and education.
• For GS-6 full performance level: one year of experience equivalent to the next lower grade level.
• Demonstrated comprehensive knowledge of computer systems and programs to perform a variety of tasks.
• Ability to communicate, consult, and interact with healthcare team members, external relations, customer service, and patient education.
• Ability to provide and receive guidance and technical direction.
• Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments.
• Ability to read, interpret, and apply complex written instructions.
• Knowledge of general clinical policies and procedures in a healthcare environment.
• Skill in using telehealth technologies to facilitate clinical encounters.
• Must complete the required application steps, including an online assessment, and comply with applicable background/security, onboarding, identification, and influenza vaccination requirements.
• Male applicants born after December 31, 1959, must be registered with Selective Service.
• Must serve a one- or two-year trial period, subject to the conditions described in the announcement.

Nice To Haves

• Customer service experience demonstrating patience, professionalism, cultural sensitivity, and a Veteran-centered approach.
• Experience resolving connectivity, audio/video, equipment, and workflow issues or escalating them appropriately.
• Experience explaining telehealth procedures, technology use, privacy practices, and troubleshooting steps to patients and caregivers.
• Experience documenting encounters, entering clinical data, reviewing orders, and using electronic health record systems such as VA CPRS/VISTA and related applications.
• Experience preparing, initiating, and supporting video-to-home, clinic-to-clinic, and store-and-forward encounters.

Responsibilities

• Serve as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) visits.
• Serve as an imager and clinical data manager for store-and-forward telehealth (SFT) encounters, including capturing images, collecting data, and transmitting them electronically for clinical review in accordance with VHA guidelines.
• Complete standardized clinical questionnaires and templates within the scope of training and applicable guidelines.
• Screen patients for telehealth modalities and refer patients who do not meet established criteria for appropriate care.
• Provide patient education using approved materials.
• Communicate effectively with clinical and administrative staff at the assigned local site and remote care sites.
• Refer new or controversial issues to the supervisor for direction or assistance.
• Complete other duties as assigned.

Benefits

• Federal employee benefits package available to eligible employees and their families; specific eligibility depends on position type.
• Potential credit toward annual leave accrual based on prior work or military service, subject to request and approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed