Medical Receptionist

Pediatric Associates Family of Companies • Fishkill, NY

23d

About The Position

Serves patients and visitors by greeting them in a friendly and welcoming manner as they arrive at the offices. Completes and updates required information, collects payments, and provides other information as requested. Discharges patients after appointments, providing pertinent information and arranging follow-up appointments. The role is patient-facing and may rotate between office and remote/telework settings. Travel to other office locations may be required, with reimbursement per company policy; designated float staff may be assigned to multiple office locations.

Requirements

• An active and valid driver's license upon hire and throughout employment.
• Ability to learn and follow Pediatric Associate procedures, policies, and protocols.
• Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff.
• Ability to read, comprehend, and follow oral and written instructions.
• Ability to interact effectively and supportively with staff and maintain professional working relationships.
• Ability to provide excellent customer service and greet and receive patients and visitors professionally and courteously.
• Professional phone skills and etiquette, including the ability to speak clearly and concisely.
• Good judgment and ability to maintain patient confidentiality.
• Ability to file alphabetically and numerically.
• Experience using a computer system, scanner, printer, and fax.
• Ability to perform the listed physical activities, including standing, sitting, reaching, manual dexterity, and lifting or carrying 10 pounds or less.
• Ability to meet sensory requirements involving vision, sound, touch, and smell, and to wear personal protective equipment.

Nice To Haves

• At least 1 year of experience in a medical office setting.
• Knowledge of computers and medical terminology.

Responsibilities

• Check in patients, update demographic and insurance information, confirm PCP and pharmacy details, collect copays and patient balances, and provide consent forms and appropriate health questionnaires for signature.
• Check out patients, collect additional balances, and provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
• Verify patient insurance through Batch Eligibility or on demand, and contact patients when insurance is inactive or the PCP is not appropriate.
• Post patient charges and payments and complete charge and payment reconciliation.
• Scan and upload documents in the Document Management system.
• Sort and deliver mail and PA documents received by courier.
• Maintain a clean work area and patient waiting area.
• Participate in staff and educational meetings.
• Adhere to organizational information security policies and protect sensitive information, including ePHI and PHI, in accordance with organizational policy and applicable regulations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed