Medical Receptionist - Full Time - Neurology

NOMS Healthcare • Elyria, OH

6d • Onsite

About The Position

The Medical Receptionist serves as the primary in-office point of contact for patients, families, visitors, and caregivers, providing consistent in-person assistance throughout the patient visit. The role creates a welcoming, professional experience by greeting and checking in patients, answering questions, providing information about appointments and office procedures, directing people to appropriate staff, and facilitating communication between patients and the healthcare team.

The position supports efficient practice operations by maintaining accurate patient information, coordinating scheduling and registration, supporting patient flow, and helping ensure effective communication between patients and clinical teams. It also contributes to a positive patient experience and the operational success of the practice through attention to detail and a patient-centered approach.

Requirements

• High school diploma or GED required.
• At least one year of customer service experience required.
• Excellent customer service and interpersonal communication skills.
• Ability to establish positive, professional relationships with patients, families, providers, and coworkers.
• Strong organizational and multitasking abilities.
• Attention to detail and commitment to accuracy.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and professionalism.
• Knowledge of general office practices, scheduling procedures, and customer service standards.
• Proficiency with computers, electronic medical records, scheduling systems, and Microsoft Office applications.
• Ability to work independently and contribute to a collaborative team environment.

Nice To Haves

• Previous medical receptionist, healthcare registration, or medical office experience.
• Experience with electronic medical records and scheduling systems.
• Basic knowledge of medical terminology.

Responsibilities

• Greet patients, visitors, and vendors courteously, professionally, and promptly.
• Register patients and verify demographic, insurance, and contact information for accuracy.
• Collect co-payments, balances, and other patient financial responsibilities according to organizational policies.
• Answer and direct incoming telephone calls, providing accurate information and customer service.
• Schedule, coordinate, confirm, and reschedule patient appointments according to practice guidelines.
• Help patients complete registration forms and documentation using electronic or paper-based systems.
• Maintain physician schedules and ensure appointments are appropriately booked and managed.
• Coordinate referrals, testing, procedures, and appointments with specialists and external healthcare providers as directed.
• Scan, upload, fax, and manage patient records and documentation in the electronic medical record system.
• Assist in obtaining outside medical records, laboratory results, imaging reports, and consultation notes.
• Monitor patient flow and communicate delays, scheduling concerns, or operational issues to appropriate staff.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Relay messages and assist with non-clinical patient inquiries.
• Assist with administrative projects, office supply management, and routine clerical functions as assigned.
• Attend departmental meetings, training sessions, and continuing education activities as required.
• Comply with HIPAA, OSHA, and organizational policies and procedures.

Benefits

• Medical, dental, vision, and life insurance, with a variety of a la carte options.
• Wellness incentive program.
• Work-life balance culture that values time for family, wellness, and personal growth.
• Leadership and development training programs and opportunities for career growth.
• Annual wage reviews to help align pay with market standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED