Medical Receptionist - Full Time - Neurology

NOMS Healthcare • Elyria, OH

6d • Onsite

About The Position

As a Medical Receptionist, you will create a positive first impression for patients, families, and visitors and serve as the primary in-office point of contact throughout patient visits. You will provide in-person support, greet and check in patients, answer questions, provide appointment and office-procedure information, direct people to appropriate clinical or administrative staff, and facilitate communication between patients and the healthcare team.

The position supports efficient practice operations by maintaining accurate patient information, coordinating scheduling and registration, supporting patient flow, and fostering a welcoming, professional environment. The role is based in Ohio and takes place in a supportive, collaborative office setting. NOMS Healthcare describes its culture as physician-owned and led, with an emphasis on patient care, trust, teamwork, community focus, and quality.

Requirements

• High school diploma or GED required.
• At least one year of customer service experience required.
• Excellent customer service and interpersonal communication skills.
• Ability to establish positive, professional relationships with patients, families, providers, and coworkers.
• Strong organizational and multitasking abilities, attention to detail, and commitment to accuracy.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and professionalism.
• Knowledge of general office practices, scheduling procedures, and customer service standards.
• Proficiency with computers, electronic medical records, scheduling systems, and Microsoft Office applications.
• Ability to work independently while contributing to a collaborative team environment.

Nice To Haves

• Previous medical receptionist, healthcare registration, or medical office experience.
• Experience working with electronic medical records and scheduling systems.
• Basic understanding or knowledge of medical terminology.

Responsibilities

• Greet patients, visitors, and vendors courteously, professionally, and promptly.
• Register patients and verify demographic, insurance, and contact information for accuracy.
• Collect co-payments, balances, and other patient financial responsibilities in accordance with organizational policies.
• Answer and direct incoming telephone calls, providing accurate information and exceptional customer service.
• Schedule, coordinate, confirm, and reschedule patient appointments according to practice guidelines.
• Help patients complete registration forms and documentation using electronic or paper-based systems.
• Maintain physician schedules and ensure appointments are appropriately booked and managed.
• Coordinate referrals, testing, procedures, and appointments with specialists and external healthcare providers as directed.
• Scan, upload, fax, and manage patient records and other documentation in the electronic medical record system.
• Help obtain outside medical records, laboratory results, imaging reports, and consultation notes.
• Monitor patient flow and communicate delays, scheduling concerns, or operational issues to appropriate staff.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Relay patient messages and assist with non-clinical inquiries.
• Assist with administrative projects, office supply management, and routine clerical functions as assigned.
• Attend departmental meetings, training sessions, and continuing education activities as required.
• Comply with HIPAA, OSHA, and organizational policies and procedures.

Benefits

• Comprehensive benefits package including medical, dental, vision, and life insurance, plus a variety of à la carte options.
• Employee wellness incentive program.
• Work-life balance culture that values time for family, wellness, and personal growth.
• Competitive pay, with annual wage reviews conducted by Human Resources.
• Career growth and development opportunities, including leadership and development training and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED