Receptionist - Neurology - Full Time

Trinity Health•Des Moines, IA

11d

About The Position

The Clinic Receptionist greets and welcomes patients and visitors, providing a professional and personable first point of contact. The role manages front-desk responsibilities and patient flow, including check-in, appointment scheduling, phone calls, and collecting and entering accurate patient and insurance information. The Receptionist validates insurance eligibility, collects applicable time-of-service payments and past-due balances, and scans or copies patient-access documents into the appropriate location in the electronic medical record. The role is expected to demonstrate Trinity Health’s Mission, Vision, and Values and handle patient information confidentially.

Requirements

High school diploma or equivalent required.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served, within three months of hire.
Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
Ability to maintain a high degree of confidentiality when handling patient information.
Personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.

Responsibilities

Greet and welcome patients and visitors to the clinic.
Maintain patient flow and complete patient check-in, ensuring the admitting process is efficient and complies with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and validate insurance eligibility.
Determine and collect time-of-service payments, copays, deductible amounts, and past-due balances as applicable.
Enter demographics, insurance, and other pertinent information into the Electronic Health Record and other systems.
Copy or scan patient-access materials, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Demonstrate Trinity Health’s Mission, Vision, and Values in behaviors, practices, and decisions.
Maintain confidentiality when handling patient information.