Medical Receptionist - Neurology

Trinity Health•Middlebury, VT

5d•$18 - $24

About The Position

The Medical Receptionist/Business Services Representative supports a Neurology Practice in Middlebury and serves as a first point of contact for patients. The role creates a welcoming environment by greeting patients in person and assisting them over the phone. Responsibilities include appointment scheduling, patient registration, insurance verification, collecting copays and payments at the time of service, coordinating pre-authorizations and referrals, and helping prepare charts. The position supports efficient practice operations and providers in delivering compassionate, high-quality care.

Requirements

High school diploma or equivalent.
Excellent keyboard skills.
Proficiency in a Windows-based computer environment and Microsoft Office products.
Accuracy and dependability.

Nice To Haves

Experience within a medical office or billing department.
Knowledge of patient billing and medical terminology.
Bilingual Spanish-speaking ability.

Responsibilities

Greet and communicate with patients by phone or in person in a courteous and professional manner, identifying themselves and their department.
Answer telephones promptly and professionally using appropriate scripting.
Process calls and transfer patients to the appropriate staff member or provider in a timely manner.
Schedule patient appointments according to department protocols to maximize provider productivity.
Manage patient registration and insurance verification.
Collect copays and payments at the time of service.
Coordinate pre-authorizations and referrals.
Help prepare patient charts.