Medical Receptionist

Pediatric Associates Family of Companies • Fort Worth, TX

23d

About The Position

The Medical Receptionist welcomes patients and visitors, completes and updates required information, collects payments, and provides requested information. The receptionist checks patients in and out, provides visit and follow-up information, verifies insurance, posts charges and payments, and supports document handling and office upkeep. The role is patient-facing and may rotate between office and remote/telework. Travel to other office locations may be needed, with reimbursement according to company policy; designated float staff may be assigned to multiple locations.

Requirements

• An active, valid driver's license upon hire and throughout employment.
• Ability to learn and follow Pediatric Associate procedures, policies, and protocols.
• Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff in written documents.
• Ability to read, comprehend, and follow oral and written instructions.
• Ability to interact effectively and supportively with staff and maintain professional working relationships.
• Excellent customer service and professional, friendly patient and visitor reception.
• Professional phone skills and etiquette, including clear and concise speech.
• Good judgment and ability to maintain patient confidentiality.
• Ability to file alphabetically and numerically.
• Experience using a computer system, scanner, printer, and fax.
• Ability to perform the listed physical activities and meet sensory and PPE requirements.

Nice To Haves

• At least one year of experience in a medical office setting.
• Knowledge of computers and medical terminology.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Check in patients by updating demographics, insurance information, primary care provider (PCP), and pharmacy; collect co-pays and balances; and provide consents and health questionnaires for completion.
• Check out patients, collect additional balances, and provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
• Verify patient insurance through Batch Eligibility or on demand, and contact patients when insurance is inactive or their PCP is not appropriate.
• Post patient charges and payments and complete charge and payment reconciliation.
• Scan and upload documents in the Document Management system.
• Sort and deliver mail and prior authorization (PA) documents received by courier.
• Maintain a clean work area and patient waiting area.
• Participate in staff and educational meetings.
• Protect sensitive information, including ePHI and PHI, in accordance with organizational policies and applicable regulations.

Benefits

• $1,000 sign-on bonus for eligible external new hires; not available to internal transfers, agency candidates, temporary staff, contractors, or individuals converting from agency to direct employment.
• Travel to other office locations is reimbursed according to company policy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed