Medical Receptionist

Foot & Ankle Specialists of New Jersey•Scotch Plains, NJ

22d•Onsite

About The Position

Foot & Ankle Specialists of NJ is an established, busy, multi-physician podiatry practice seeking a reliable, organized, motivated, and personable full-time Medical Receptionist. The receptionist is often the first point of contact for patients and plays an essential role in daily practice operations. The role requires excellent customer service, teamwork, confidentiality, accuracy, and the ability to manage multiple responsibilities in a fast-paced medical office. This is an in-person position requiring work at both the Scotch Plains and Union, New Jersey office locations, based on practice scheduling and staffing needs. The receptionist supports patient check-in and check-out, appointment scheduling, telephone and email communications, insurance verification, records management, and general front office operations. The practice values a dependable, patient-focused, detail-oriented, organized, adaptable, professional, team-oriented, and proactive person seeking to become a valued, long-term team member.

Requirements

Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
A professional, friendly, and compassionate approach to patient care.
Ability to multitask and prioritize responsibilities in a busy medical office.
Dependable attendance, punctuality, and a strong work ethic.
Comfort using computers, email, telephone systems, and office software.
Ability to handle confidential patient information in accordance with HIPAA requirements.
Willingness to learn new systems, follow office protocols, and accept constructive feedback.
Ability to work independently while contributing positively to a team environment.
Reliable transportation and flexibility to work at both office locations in Scotch Plains and Union, New Jersey.

Nice To Haves

Previous experience as a medical receptionist, patient service representative, or medical front desk coordinator.
Experience in a podiatry, orthopedic, surgical, or other specialty medical practice.
Familiarity with electronic medical record systems, particularly Athenahealth (AthenaOne).
Knowledge of medical terminology, insurance verification, referrals, copayments, and patient billing.
Experience managing multiple provider schedules.
Familiarity with Medicare, commercial insurance plans, and general medical office procedures.

Responsibilities

Greet patients and efficiently complete patient check-in and check-out.
Verify and update patient demographics, contact information, insurance details, and required documentation.
Ensure patient forms, consents, and registration paperwork are completed accurately.
Collect copayments, outstanding balances, and other patient payments at the time of service.
Schedule follow-up appointments and provide patients with appointment information.
Address patient questions and concerns professionally and escalate clinical matters to the appropriate team member.
Schedule new patient, follow-up, postoperative, and other office appointments.
Maintain accurate provider schedules according to practice guidelines, coordinate appointments across physicians and locations, and assist with cancellations and rescheduling.
Confirm upcoming appointments and help minimize scheduling errors, appointment gaps, and delays.
Recognize urgent patient concerns and promptly communicate them to clinical staff without providing medical advice.
Answer incoming telephone calls promptly and courteously while managing high call volume and assisting patients at the front desk.
Respond to inquiries about appointments, locations, insurance participation, and general office policies.
Take accurate messages, route them to the appropriate person, return patient calls, and respond to office emails in a timely manner.
Maintain a calm, respectful, and professional demeanor with frustrated or upset patients.
Verify insurance eligibility, benefits, copayments, and referral requirements; obtain and document referrals when required.
Communicate insurance information clearly, assist with outstanding balances and basic billing inquiries, and maintain accurate EMR records.
Scan, upload, fax, and organize medical documents, referrals, and correspondence.
Coordinate with physicians, medical assistants, and billing staff to support smooth daily operations.
Prepare patient letters, work notes, school notes, and other administrative documents as directed.
Review upcoming schedules for missing insurance information, referrals, or incomplete documentation.
Monitor front desk emails, telephone messages, and assigned administrative tasks, and accurately enter patient and appointment information.
Maintain an organized, clean, and professional reception area.
Assist with general office responsibilities and administrative projects as needed.
Follow office procedures, help maintain consistent workflows between both locations, and collaborate with physicians, medical assistants, and administrative staff.