Medical Receptionist

Direct Orthopedic Care•Round Rock, TX

22d•$20 - $22

About The Position

The Medical Receptionist creates the initial connection with guests at the DOC clinic and provides welcoming, attentive, and professional service throughout their visit. The role supports guest registration, benefits verification, payments, scheduling, check-in and checkout, and clinic opening and closing. It also helps maintain guest flow and communication among guests, providers, and team members while protecting confidential health information and complying with HIPAA requirements. The Receptionist maintains an organized lobby and performs general office duties.

Requirements

Proficient computer skills.
Able to lift up to 50 pounds.
Able to use active listening skills.
Able to work as part of a team.
Flexible and adaptable.

Responsibilities

Lead guest registration, benefits verification, checkout, and end-of-day closing procedures.
Collect guest payments at the time of service.
Welcome guests and maintain a courteous, attentive, and professional manner while leading hospitality efforts.
Maintain guest confidentiality, secure protected health information, and comply with HIPAA regulations.
Follow customer service protocols and ensure guests’ questions are answered and checkout is complete.
Handle office duties, including distributing mail, maintaining the change till, replenishing lobby refreshments, and other assigned duties.
Facilitate guest flow by notifying providers and team members of arrivals, monitoring delays, and communicating updates.
Assist new guests, update existing guest demographics, collect personal and financial information, and gather payments.
Answer phones, return calls, and schedule appointments professionally and promptly according to clinic protocols.
Verify guest benefits and obtain test precertifications or authorizations when necessary.
Open and close the clinic and keep the lobby clean and organized throughout the day.
Assist guests as needed.