Medical Front Desk - Riverview

ENT and Allergy of FL. • Riverview, FL

1d • Onsite

About The Position

Florida ENT & Allergy, a division of ENT and Allergy Associates of Florida, is seeking a full-time Medical Receptionist for its Riverview office. The practice provides comprehensive general and subspecialty ENT medical and surgical care. Patient care is its top concern, with diagnosis and rehabilitative services provided within one medical group.

This role is suited to an experienced, self-starting, multitasking-oriented receptionist who can manage a high volume of patients, phone calls, and charts. The receptionist must have experience with EMR and medical records, patient check-in and check-out, and be willing to learn all aspects of the ENT and Audiology field. The position may require travel between ENTAAF offices to provide support.

Requirements

• At least 1 year of previous experience in a medical practice.
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills and a clear speaking voice.
• Ability to prioritize and handle a high volume of patients.
• Ability to work in a team environment.
• Working knowledge of medical terminology.
• Strong computer literacy.
• EMR and medical-records experience, including check-in and check-out experience.
• Ability to use medical and office equipment and, when necessary, assist patients transferring from a wheelchair to an exam chair.
• Ability to lift up to 25 pounds.

Nice To Haves

• Spanish bilingual ability.

Responsibilities

• Provide superior customer service to patients and guests.
• Answer multi-line phones.
• Greet arriving patients, sign them in, and obtain insurance information and other necessary data.
• Provide patients with intake and new-patient forms, office policies, and legally required documents.
• Process patient payments for co-pays and uninsured visits.
• Verify insurance.
• Schedule appointments for new and recurring patients based on physician availability.
• Maintain hard-copy patient records and files stored in the EHR.
• Call patients to remind them of upcoming appointments and help schedule testing for off-site services.
• Provide patients with support and guidance as needed.

Benefits

• Medical, dental, and vision coverage, effective the first day of the month after 60 days of employment.
• Company-paid short-term disability, long-term disability, and life insurance, effective the first day of the month after 1 year of full-time employment.
• 401(k), effective the first day of the month after 1 year of employment.
• Six paid holidays, effective immediately.
• PTO earned per pay period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed