Medical Front Desk
About The Position
Vancouver Clinic is seeking a Front Desk Representative to join its registration team at the Columbia Tech Center location in Vancouver, Washington. The role supports patients and their families by providing welcoming, helpful service and completing front-desk registration tasks. Candidates should be able to multitask, work collaboratively, and maintain a positive attitude in a fast-paced environment. The schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m. The position requires the ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues, including people seeking or considering care related to vaccinations, reproductive health, end-of-life decision-making, and gender-affirming treatment. Employees may need to maintain an activated smartphone capable of receiving text messages and/or use required apps for functions such as multi-factor authentication. The stated hiring range is generally $18.00 to $21.37 per hour, with placement depending on an evaluation of experience. A separate pay range is listed as $17.31 to $24.24. Benefits eligibility depends on factors such as position type and FTE; eligible employees receive benefits beginning on the first of the month after one month of employment. Offers are contingent on successful completion of background screening and immunization requirements. Applicants must be authorized to work for any U.S. employer; visa sponsorship is unavailable.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience.
- Excellent phone skills and customer service behaviors.
- Strong computer keyboarding skills.
- Ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues.
Nice To Haves
- At least 1 year of medical front office experience.
- Experience with Epic.
Responsibilities
- Welcome and greet patients and their families.
- Collect co-pays.
- Obtain and complete insurance information.
- Answer phone calls.
- Schedule appointments.
- Provide excellent customer service to patients.
- Work collaboratively and multitask in a fast-paced environment.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D
- Long-term disability
- Health savings account
- Flexible spending account
- Employee assistance program
- Supplemental benefits, including voluntary life, critical illness, accident, hospital indemnity, identity theft protection, and legal services
- 401(k) retirement plan
- Employer matching contribution up to 4%
- Time off programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
