Medical Front Desk

ENT and Allergy Associates of Florida • Port Charlotte, FL

1d • Onsite

About The Position

ENT and Allergy Associates of Florida is seeking a full-time Medical Front Desk Representative for its Sarasota office. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The practice provides general and subspecialty ENT medical and surgical care, including diagnosis and rehabilitative services.

This role is suited to an organized, motivated, customer-service-oriented person who can manage a high volume of patients, phone calls, and charts while multitasking. Prior medical front desk experience is preferred but not required. The representative will support patients and guests, manage front desk communications and appointment scheduling, verify insurance, process payments, and maintain patient records. The incumbent should be willing to learn about the ENT and Audiology fields.

Requirements

• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills and a clear speaking voice.
• Ability to prioritize and handle a high volume of patients.
• Ability to work in a team environment.
• Working knowledge of medical terminology.
• Strong computer literacy.
• Ability to meet the physical demands of the position, including lifting up to 10 pounds and sitting, standing, bending, and stooping.

Nice To Haves

• One year of previous experience in a medical practice.
• Prior medical front desk experience.
• EMR and medical-records experience.
• Check-in and check-out experience.
• Bilingual Spanish-speaking ability.

Responsibilities

• Provide superior customer service to patients and guests.
• Answer multi-line phones.
• Greet arriving patients, sign them in, and obtain insurance information and other necessary data.
• Provide intake and new-patient forms, office policies, and legally required documents.
• Process patient co-payments and payments for uninsured visits.
• Verify insurance.
• Schedule new and recurring patient appointments based on physician and PA/NP availability.
• Maintain hard-copy patient records and records stored in the EHR.
• Call patients to remind them of upcoming appointments and help schedule testing for off-site services.
• Provide patients with support and guidance as needed.
• Travel between ENTAAF offices for support purposes as required.

Benefits

• Medical, dental, and vision coverage, effective the first of the month after 60 days of full-time employment.
• Company-paid short-term disability, long-term disability, and life insurance, effective the first of the month after one year of full-time employment.
• 401(k), effective the first of the month after one year of employment.
• Six paid holidays, effective immediately.
• PTO earned per pay period.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed